Hayley McCormack
Lapoinya,TAS
Summary
I am a highly dedicated professional and am passionate about providing friendly service to both colleagues and clients. I have the ability to self-reflect on my work practice, seek the advice of my peers and improve on my weak points. My current role has seen me grow professionally as much of this role I have created from the ground up while working remotely. Through trial and error, self-reflection and dedication, I have come up with efficient processes and systems to manage my work. I have excellent problem solving skills and am able to work flexibly to meet changing organisational, stakeholder and client demands. My drive to do well means I am always reflecting on how I can improve in all aspects of my professional life and will ask questions to learn more. I am passionate about education and believe that every child deserves the chance at a proper education.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Outreach Family Partnerships Coordinator NSW/ACT
The Smith Family
07.2022 - Current
- Working remotely to provide cover for staff members on leave
- Creating and maintaining positive relationships with colleagues
- Creating and maintaining positive relationships with Learning for Life families
- Managing day-to-day requests from families
- Providing support for administrative tasks to families
- Managing and processing referrals
- Conducting initial family meeting virtually to determine eligibility for Learning for Life scholarship.
- Providing strategic support to families with children in key cohorts to prevent educational disengagement
- Where necessary, maintaining relationships with school staff at partner schools.
- Creating and maintaining positive relationships within internal teams
- Engaging in negotiation meeting with leadership staff
- Providing clear, concise notes on handover to summarise the support provided during a staff member's absence.
- Developing and editing procedure documents, support summary notes and internal resources.
Programs Coordinator
The Smith Family
04.2021 - 07.2022
- Liaising with program specialists to implement program delivery within partner schools
- Liaising with School staff to organise and schedule various programs
- Interviewing and managing volunteer staff for Learning Clubs
- Liaising with Learning Club Coordinator regarding student participation, attendance & school location information.
- Creating and maintaining positive relationship with school partners and other stakeholders
- Maintaining positive community presence
- Creating and maintaining relationships with internal stakeholders
- Data entry
- Assessing eligibility of students for various programs and managing the testing/interviewing of students where required.
Learning Club Coordinator
The Smith Family
10.2020 - 04.2021
- Planning and implementing Learning Club sessions
- Liaising with school office staff to confirm attendance
- recoding student attendance
- purchasing and preparing afternoon snacks for participants
- Liaising and coordinating volunteer helpers
- Liaising with parents at conclusion of sessions and reporting on any incidents or achievements.
- Liaising with Program Coordinator for information on participants and school locations.
Home Duties
N/A
11.2013 - 10.2020
- In early June 2015, my fiancé and I were blessed with the arrival of our first son
- Since then, we have grown our family and we now have 3 beautiful boys
- During this time, I have focussed on home duties and raising our children whilst undergoing part-time study at university.
Sales Coordinator
Saunders Property Group
04.2011 - 11.2013
- Implemented daily operating procedures to keep office clean, adequately stocked, and well-organized.
- Organized, maintained and updated information in computer databases.
- Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
- Routed incoming mail and messages to relevant personnel without delay.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Mail Sorter
Australia Post
10.2010 - 01.2011
- Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Evaluated mail trays to determine proper placement.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Maintained high level of confidentiality with mail items in line with regulations.
Sandwich Artist
Subway
07.2010 - 10.2010
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Assisted customers in choosing menu items by providing food complementing information.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Participated actively in store promotional activities that led to increased foot traffic during special events.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Brewed coffee and tea and changed out drink station syrups.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Prepared and presented food in compliance with health and safety guidelines.
- Collaborated with team members to maintain a smooth workflow during busy hours.
Customer Service Representative/Customer Service Specialist
Commonwealth Bank
08.2009 - 06.2010
- Initially a 6 month Maternity Leave contract, at the conclusion of which, I moved into the role of Customer Service Specialist.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction
- Developing and processing quotes for various products such as insurance.
- Developing and processing applications for various banking products, such as loans.
- Maintaining customer accounts and assisting with the opening/closure of said accounts when necessary.
- ATM maintenance
- Daily balancing
Waitress/Kitchen Hand
Town & Country Motor Inn
09.2009 - 03.2010
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Greeted new customers, discussed specials, and took drink orders.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Assisted in the kitchen with dishwashing
- Assisted in the kitchen by putting together side-dishes/entrees
- Preparing & delivering room Service orders
- Preparing & delivering breakfast trays
Checkout Operator
Smithton Festival IGA
10.2008 - 05.2009
- Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Set up front-end merchandise displays to attract customers and showcase store products.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Checked ID for age-restricted items to prevent sales of tobacco products to ineligible customers.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Worked flexible schedule and extra shifts to meet business needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or rubbish.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
Wholecore Drilling
- During 2014 I have assisted as a fill-in Drillers Assistant to help with setting up and packing up the drill sites
- Duties Included: Transporting gear, Setting up/packing up drill site
OME Drilling
- I commenced work with OME as a fill-in offsider in 2007
- Duties Included: Preparing drill rods, Extracting and collating core samples, Re-fuelling of rig/vehicles, General cleanliness of site/rig, Preparing sample trays
Education
Bachelor of Education (Primary) - Education
University of Tasmania
Burnie, TAS03.2029
Associate Degree in Education Support - Education
University of Tasmania
Burnie, TAS10.2028
University Preparation Program (UPP) - Preparation
University of Tasmania
Burnie, TAS10.2016
High School Certificate -
Reece High School
01.2006
Skills
- Fantastic written and oral communication skills
- Ability to work autonomously and self-manage workload
- Ability to work remotely
- Fast learner
- Friendly and respectful manner with colleagues and clients
- Inclusive personality
- Ability to self-reflect and improve on practice
Further Training
- September 2021 Completed the Introduction to Career Development Practice certificate
- 2022 Completed the Ignite Development training through The Smith Family
- 2022 Mental Health First Aid Certificate
Certification
- Tasmanian working With Vulnerable People card
References
- Lisa Kluver, Former Team Leader North & North West Tasmania, The Smith Family, 0403 252 031
- Kathy Robertson, Former Regional Programs Manager Tasmania, The Smith Family, 0428 008 130
- Dolores Jelincic, Former Team Leader Mid-Sydney NSW, The Smith Family, 0417 727 279
Timeline
Outreach Family Partnerships Coordinator NSW/ACT
The Smith Family
07.2022 - Current
Programs Coordinator
The Smith Family
04.2021 - 07.2022
Learning Club Coordinator
The Smith Family
10.2020 - 04.2021
Home Duties
N/A
11.2013 - 10.2020
Sales Coordinator
Saunders Property Group
04.2011 - 11.2013
Mail Sorter
Australia Post
10.2010 - 01.2011
Sandwich Artist
Subway
07.2010 - 10.2010
Waitress/Kitchen Hand
Town & Country Motor Inn
09.2009 - 03.2010
Customer Service Representative/Customer Service Specialist
Commonwealth Bank
08.2009 - 06.2010
Checkout Operator
Smithton Festival IGA
10.2008 - 05.2009
Wholecore Drilling
OME Drilling
Bachelor of Education (Primary) - Education
University of Tasmania
Associate Degree in Education Support - Education
University of Tasmania
University Preparation Program (UPP) - Preparation
University of Tasmania
High School Certificate -
Reece High School
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