Hayley McNeill
Geraldton,WA
Summary
Experienced with operational oversight, staff management, and member relations. Utilizes strong leadership to drive team performance and maintain high service standards. Track record of implementing strategic improvements to enhance operational efficiency and member satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Club Manager
Anytime Fitness
02.2024 - Current
- Monthly KPIS.
- Contributed to revenue generation efforts through upselling or services to current members when appropriate.
- Supported club operations by managing schedules, staff training, and inventory control.
- Conducted regular facility walkthroughs and security checks.
- Enhanced member experience by providing exceptional customer service and resolving issues promptly.
- Developed engaging social media content to promote upcoming events or highlight recent successes at the club.
Cashier/ Stock Take
The Reject Shop
05.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Waitress
Jade House Chinese Resturant
03.2021 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
No Degree -
Champion Bay Senior High School
Geraldton10-2023
Skills
- Sales management
- Facility maintenance
- Team motivation
- Staff training
- Customer service leadership
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
Certification
WWCC
Police Clearance
First Aid
Full Drivers Licence
Languages
English
Native or Bilingual
Interests
- Enjoy participating in gym for overall physical and mental well-being
Timeline
Assistant Club Manager
Anytime Fitness
02.2024 - Current
Cashier/ Stock Take
The Reject Shop
05.2023 - 01.2024
Waitress
Jade House Chinese Resturant
03.2021 - 01.2023
No Degree -
Champion Bay Senior High School
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