Hayley Meads

Windsor,NSW

Summary

Dynamic Internal Sales Representative with a proven track record at Auto Visuals Pty Ltd, excelling in customer relationship management and quote generation. Adept at enhancing customer satisfaction through tailored product advice and effective payment resolution strategies, driving retention and loyalty. Passionate about delivering exceptional service and fostering strong client connections.

Overview

years of professional experience

Work History

Internal Sales Representative

Auto Visuals Pty Ltd

North Parramatta, NSW

10.2018 - 09.2024

Maintained customer records and updated information in the database regularly.
Facilitated payment resolution through proactive follow-up on overdue accounts.
Managed customer inquiries and provided product information to enhance satisfaction.
Provided product advice to customers based on their needs and preferences.
Generated quotations, processed orders, and followed up with customers for timely delivery of goods.
Assisted clients with product selection and tailored recommendations accordingly.

Customer Service Representative

AquaQuip

Auburn, NSW

02.2015 - 10.2018

Handled incoming inquiries through phone, email, and front desk, enhancing customer satisfaction and support.
Facilitated the processing of invoices and customer returns using sage pastel and sage evolution systems
Evaluated and processed warranty claims, ensuring timely replacement of defective products.
Verified credit references to establish 30-day accounts for clients.
Supported the Managing Director with various responsibilities, contributing to efficient workflow management.
Assisted customers in identifying suitable products to meet their needs.

Education

High School Diploma -

Erskine Park High School

Erskine Park

11-2009

Skills

Customer relationship management
Quote generation
Order processing

Database management
Payment resolution
Customer retention strategies

References

References available upon request.

Timeline