Hayley Minton
Cairns,QLD
Summary
Seasoned professional with 5.5 years of dedicated experience in the Disability sector, poised to transition and elevate career trajectory within the dynamic realm of Community Service. Seeking new opportunities to apply expertise, drive impactful change and foster positive outcomes in diverse community settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Support Worker
- Provided personalized care and assistance to individuals with disabilities
- Facilitated daily activities and promoted independence.
Senior Support worker/support worker
Cootharinga North Queensland
QLD
11.2018 - Current
- Mentoring new staff, ensuring adherence to best practices and standards
- Implemented innovative strategies resulting in improved client satisfaction and outcome
- Led team meetings and coordinated schedules to optimize client care and support delivery
- Assisted manager to develop and implemented personalized care plans for clients.
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Maintained accurate records of client progress, allowing for effective monitoring and adjustments as needed.
- Conducted risk assessments for potential hazards within the home environment, ensuring client safety at all times.
- Maintained strict confidentiality regarding client information, adhering to all relevant privacy laws and organizational guidelines.
- Implemented behaviours management techniques to address challenging behaviours while maintaining a positive therapeutic environment for all clients.
Restaurant all-rounder
Lillypad
01.2016 - 01.2018
- Demonstrated versatility as a restaurant all-rounder, proficiently performing a wide range of duties including front-of-house service food preparation, cashiering and customer service relations
- Adapted quickly to changing priorities and tasks, consistently delivering high-quality service and contributing to a positive environment.
- Monitored compliance of safety policies and procedures and coordinated protective gear for workers to maintain safe conditions.
Restaurant All-Rounder
Noa
11.2014 - 01.2016
- Excelled as a versatile team member in the restaurant, adeptly handling diverse responsibilities including front-of-house service, food preparation, cashier duties and customers interactions
- Played a pivotal role in ensuring the efficient functioning of daily operation by seamlessly transitioning between different task, effectively managing workload fluctuations.
Education
Community Service Certificate III due to complete in June 2024 -
Tafe Queensland
Enrolled to do a Diploma in Child, Youth and Family Intervention -
Tafe Queensland
Skills
- I am a hard worker with a strong ability to learn on my feet My passion for the work that I do drives me to me to consistently strive for excellence and deliver results that exceed expectations
- Microsoft office suite
- Leadership skills
- Conflict resolution
- Ability to motivated others
- Works well in a team and approachable
- Problem-solving
- Thrive in dynamic work environment
- Multitasking
- Customer services skills including empathy, patience and active listening
- Ability to handle inquiries or complains professionally
- Emotional Support
- Health and safety awareness
References
- Terry Benkler, Service Manager, 0439 670 378
- Carolyn Macdonald, Manager for Senator for Nita Green, Labor Senator, 0400 564 986
Hobbies and Interests
- Enjoy spending quality time with family, nurturing strong relationships and creating cherished memories.
- Maintain a health and active lifestyle by regularly engaging in gym and practicing yoga for physical and mental health well-being.
- Camping to embrace the beauty of nature through camping and outdoor activities, finding tranquility and adventure in natural setting.
- Cultivate a love for reading, exploring various genres and gaining new knowledge and perspectives through literature.
Certification
*Community Service Certificate III
*First Aid Certificate
*NDIS Screening (Yellow Card)
*Blue Card
*Open Licence
*Relationship Counsellor Suicide Prevention Workshop
*First Nation Culture Awareness Training
*NDIS worker Orientation
*MAYBO Safer De-escalation & PBS Workshop
*MAYBO Positive Behaviour Support Management
*Anti-Discrimination & Equal Opportunity Training
*Safe Handling of People Training
*Prevention of Workplace Bullying
Timeline
Senior Support worker/support worker
Cootharinga North Queensland
11.2018 - Current
Restaurant all-rounder
Lillypad
01.2016 - 01.2018
Restaurant All-Rounder
Noa
11.2014 - 01.2016
Support Worker
Community Service Certificate III due to complete in June 2024 -
Tafe Queensland
Enrolled to do a Diploma in Child, Youth and Family Intervention -
Tafe Queensland