Hayley Neary
Melbourne,Australia
Summary
Hard working and capable individual who is passionate about serving customers well while exceeding expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in hospitality establishments. In search of a full-time position where my skills can be utilised.
Overview
12
12
years of professional experience
Work History
Bartender/FOH Team Member
The Local Taphouse Melbourne
02.2024 - Current
- Using customer service skills and a friendly demeanour to provide excellent service to guests
- Having a thorough knowledge of the beverage list including craft beers and Australian wines and offering recommendations to customers
- Crafting a wide variety of cocktails, including classic and contemporary recipes
- Proficient in accurately taking and relaying food and beverage orders to the kitchen or bar
- Effective prioritization and multitasking skills to handle multiple tables and orders simultaneously.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Mama Africa Bar & Nightclub Airlie Beach, QLD
08.2023 - 12.2023
- Provided exceptional customer service, ensuring a positive and enjoyable experience for patrons
- Addressed customer inquiries, prepared drinks, and offered recommendations based on knowledge of available drinks
- Checked identification to verify legal drinking age and managed alcohol consumption responsibly
- Resolved customer issues and concerns promptly and professionally, maintaining a positive atmosphere.
Waitress and Bartender
Nest Beach Club Koh Rong, Cambodia
05.2023 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Project Communications Executive
C2 Events Wakefield, UK
08.2022 - 12.2022
- Assisted with the coordination global healthcare events, managing event logistics, including the organisation of the event inbox and collaboration with Project Managers
- Responsively addressed delegate queries, updating and organising Excel spreadsheets with comprehensive delegate information
- Liaised with a third-party company to secure travel options for delegates, ensuring alignment with guidelines and budget constraints
Bartender
George and Crown Bar Wakefield, UK
09.2021 - 12.2022
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Customer Service Advisor
Yorkshire Purchasing Organisation
03.2021 - 06.2022
- Managed inbound calls to address customer inquiries, utilizing effective questioning and communication skills to deliver high-quality customer service
- Responded to email queries and utilized CRM tools to access customer information and process/edit sales orders
- Applied problem-solving skills and product knowledge to efficiently resolve customer issues
- Collaborated with various departments to ensure customers received accurate services
Waitress
Qubana Restaurant Wakefield, UK
05.2020 - 02.2021
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Motor Retention Consultant
DLG Group Leeds, UK
03.2019 - 03.2020
- Managed inbound calls to address customer inquiries, utilizing effective questioning and communication skills to deliver high-quality customer service
- Responded to email queries and utilized CRM tools to access customer information and process/edit sales orders
- Applied problem-solving skills and product knowledge to efficiently resolve customer issues
- Collaborated with various departments to ensure customers received accurate services
Sales Advisor
Lush Cosmetics Wakefield/Brighton UK
04.2012 - 03.2019
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Education
Responsible Serving of Alcohol -
RSA Cerificate
BA Hons Illustration -
University of Brighton
07.2018
A-level Certificate -
Wakefield College
07.2014
GCSE Certificate -
Outwood Grange Academy
07.2012
Skills
- Customer service expertise
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing Personality
- Memory retention
Additional Information
Any gaps in employment are due to travelling SE Asia and Australia from January 2023
Personal Information
- Place of Birth: United Kingdom
- Date of Birth: 10/01/1996
- Nationality: British
References
References available upon request
Timeline
Bartender/FOH Team Member
The Local Taphouse Melbourne
02.2024 - Current
Bartender
Mama Africa Bar & Nightclub Airlie Beach, QLD
08.2023 - 12.2023
Waitress and Bartender
Nest Beach Club Koh Rong, Cambodia
05.2023 - 06.2023
Project Communications Executive
C2 Events Wakefield, UK
08.2022 - 12.2022
Bartender
George and Crown Bar Wakefield, UK
09.2021 - 12.2022
Customer Service Advisor
Yorkshire Purchasing Organisation
03.2021 - 06.2022
Waitress
Qubana Restaurant Wakefield, UK
05.2020 - 02.2021
Motor Retention Consultant
DLG Group Leeds, UK
03.2019 - 03.2020
Sales Advisor
Lush Cosmetics Wakefield/Brighton UK
04.2012 - 03.2019
Responsible Serving of Alcohol -
RSA Cerificate
BA Hons Illustration -
University of Brighton
A-level Certificate -
Wakefield College
GCSE Certificate -
Outwood Grange Academy
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