Hayley Nelson
Glenelg,SA
Summary
Dynamic Customer Service Representative with a proven track record at Daikin Australia, excelling in building customer loyalty and enhancing communication. Proficient in Salesforce and SAP, I deliver exceptional support while ensuring efficient order processing. Known for my adaptability, attention to detail, and positive attitude toward both customers and fellow colleagues.
Overview
10
10
years of professional experience
Work History
Administrative Officer
Climat Air Conditioning & Solar
Adelaide, SA
11.2024 - Current
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Performed data entry tasks including entering financial transactions into the company's accounting system MYOB.
- Answered phone inquiries, directed calls and took messages.
- Maintained positive working relationship with fellow staff and management.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Maintained front desk to provide positive first impression.
Customer Service Representative
Daikin Australia
Adelaide, SA
07.2022 - 11.2024
- Engaged positively with each customer, providing professional and polite support for sales needs.
- Answered phones and directed customers to the correct departments, assisted with any concerns, and addressed queries on orders.
- Efficient order entry into Salesforce and SAP programs, and processing of EFT payments.
- Monitoring stock levels of parts and equipment, and making appropriate orders when necessary.
- Promptly and professionally tend to customer inquiries, and keep customers informed on their sales orders and delivery.
Administration Officer
Devilee's Air Conditioning & Refrigeration
Mildura, VIC
01.2018 - 07.2022
- Generated and sent customer invoices, submitted payments and updated accounts.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Scheduled service technicians to jobs & carried out communications to make sure all jobs run smoothly.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Delivered exceptional customer service through direct communication with clients and team members.
- Managed incoming and outgoing mail, filing and meeting coordination.
- Prepared quotations & liaised with customers to help with decision making.
- Monitored stock levels of parts & equipment and made all appropriate orders.
Retail Assistant
Kmart
Mildura, VIC
03.2015 - 12.2017
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Managed cash register operations using POS system and processed sales and returns.
- Worked at the Customer Service counter to assist with customers directly, contact other stores & make refunds/exchanges.
Education
Certificate III in Business -
Mildura Senior College
Mildura, VIC11.2019
High School Diploma -
Mildura Senior College
Mildura, VIC12.2017
Skills
- POS System Operation
- Building Customer Loyalty
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Engaging with Diverse Customers
- Computer Proficiency and Microsoft Office
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Friendly and Helpful
- Honest and Dependable
Accomplishments
- Won the SA Sales Award for Daikin Air Conditioning for FY 22
- Won the John Devilee Award of Excellence for 2021 at Devilees Air Conditioning
- Runner-up for Apprentice of the Year for 2019 at Devilees Air Conditioning
- Completed Certificate III in Business Administration in 2019
Personal Interests
- Love all things health & fitness, frequent gym goer & enjoy playing netball.
- Enjoy socialising with friends & family
- AFL fan (specially a Carlton)
- Music lover, especially attending live performances/gigs
References
- Matthew Tonkin, Daikin SA Branch Manager, Phone: 0427 927 982
- Ben Ditchburn, Service Manager at Devilees Air Conditioning & Refrigeration, Phone: 0409 782 358
- Tony Allen, Director of Winery Operations at Rewild Wines, Phone: 0407 610 568
Timeline
Administrative Officer
Climat Air Conditioning & Solar
11.2024 - Current
Customer Service Representative
Daikin Australia
07.2022 - 11.2024
Administration Officer
Devilee's Air Conditioning & Refrigeration
01.2018 - 07.2022
Retail Assistant
Kmart
03.2015 - 12.2017
Certificate III in Business -
Mildura Senior College
High School Diploma -
Mildura Senior College
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