Hayley Nightingale
Kingaroy,QLD
Summary
Experienced and Organized Medical Receptionist with over 8
years experience with working in the medical setting. Also experience in other roles.
Independent worker with excellent time management, communication skills and achieving challenging goals.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating bookings, making sure patients/customers are priority one, computer and telephone skills. Well-educated in the medical industry. I believe
my friendly demeanour and desire to succeed will ensure that I am an asset for my future employer.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Drayton Street Family Practice
08.2022 - Current
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in an timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced office efficiency by handling over 50+ more callers per day.
- Daily task's are always completed each day to 100%
Coordinated front office duties, including customer service. - Patient scheduling and billing.
- Always delivering exceptional, professional customer service.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Successfully scheduled patient appointments and placed
reminder calls to ensure exceptional customer experience. - Always checked with patients their details are always up to date and correct.
- Frequently double-checked patient histories and current
information while scheduling follow-ups and other appointments. - Organized paperwork such as charts and reports for office and patient needs.
- Completed skilled administrative work to support all office staff and operational requirements.
- Patient's on each allocated Doctor's Recall lists are always kept up to date for each week - 5+ GP's.
- Documented patient medical information, case histories to facilitate smooth appointments and payment processing.
- Carried out front office duties utilizing data entry skills in medical database.
- Mailing - Collecting and Sending off.
- Always Completing Tasks on time.
- Billing and invoicing.
Administration Assistant
Darling Downs Tarpaulins
10.2021 - 08.2022
- Implementing efficient organizational strategies and time management techniques.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Improved workplace productivity with implementation of centralized filing system, organizing both digital and physical documents.
- Organizing Freight.
- Processing client payments.
- Stationary and Consumable Orders.
- Daily Tasks - finished on the day to keep all work up to date.
- Answering phone calls.
- Checking emails are up to date.
- Completing Inventory.
- Unloading and loading trucks.
- Checking of orders - making sure what is ordered is there when they come in.
- Job cards.
- Always up to date with work.
- Asking questions if needed.
Medical Receptionist
WT Med The Doctor On Erin Street
01.2020 - 08.2021
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Developed strong relationships with patients, trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Customer Service
Price Busters
01.2015 - 05.2015
- Counted cash in register drawer at beginning and end of shift
Restocked, arranged and organized merchandise in front lanes to drive product sales. - Reconciled cash drawer at start and end of each shift,
accounting for errors and resolving discrepancies. - Checked prices for customers and processed items sold by
scanning barcodes. - Processed POS transactions, including checks, cash and credit
purchases or refunds. - Checked identification for proof-of-age and refusing tobacco
sales to underage customers. - Helped customers complete purchases, locate items and join
reward programs to promote loyalty, satisfaction and sales
numbers. - Reviewed weekly sales circulars and monitored price changes
Worked closely with Manager to solve problems and handle
customer concerns. - Re-stocking products on located Aisles.
- Completing task's at 100%.
- Professional customer service.
- Reviewed customer feedback to determine strategies for improving customer service.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Assistant Retail Sales Manager
Food Works
11.2010 - 10.2014
- Reviewed and resolved differences between accounting
information and cash drawer. - Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Operated cash register for cash, check and credit card
transactions. - Counted cash at 100% accuracy in register drawer every day at beginning and ending of shift.
- Used cash registers and POS systems to request and record
customer orders and compute bills. - Answered questions about store policies and concerns to support positive customer experiences.
- Checked prices for customers and processed items sold by
scanning barcodes. - Stocking and facing up shelves.
- Checking products are still in date.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Carefully prepared orders by slicing, weighing and packaging
meats and accurately calculated prices. - Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Kept work areas clean, neat and sanitized to prevent possible
illness or injury among coworkers and customers
Education
High School Diploma -
Kingaroy State High School
Kingaroy, QLD11.2014
Skills
- Professional Customer Service
- Telephone and Communication skills
- First Aid and CPR
- Friendly demeanour
- Greeting/ targeting people
- Assistance
- Medical Office Procedures
- Computer skills (Microsoft word, Excel)
- Teamwork
- Medical billing and coding
- Charting and clinical documentation
- Data entry
- Appointment scheduling
- Patient privacy
- Reminder calls
- Patient flow management
References
Darling Downs Tarpaulins
Jennie or Michael - Managers
Ph: 07 4634 2166
Wt Med The Doctors on Erin Street
Sherrie - Practice Manager
Ph: 07 4633 1366
Timeline
Medical Receptionist
Drayton Street Family Practice
08.2022 - Current
Administration Assistant
Darling Downs Tarpaulins
10.2021 - 08.2022
Medical Receptionist
WT Med The Doctor On Erin Street
01.2020 - 08.2021
Customer Service
Price Busters
01.2015 - 05.2015
Assistant Retail Sales Manager
Food Works
11.2010 - 10.2014
High School Diploma -
Kingaroy State High School
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