Hayley Olivier-Rowan
Drouin,VIC
Summary
As a experienced support worker with experience creating programs in a disability day service setting, as well as proving education, support and guidance to volunteers and placement students, i believe that these transferable skills will allow me to succeed in becoming Uniting's next group respite and flexible support coordinator. I have strong skills and passion for social inclusion and advocating. I have incorporated these skills when designing programs for people with different levels of abilities by offering alternatives and modifications so that they are still able to participate and take something away from the program. I work in away that empowers people so that they are confident in there abilities to do things such as advocate for themselves and develop life skills.
Overview
3
3
years of professional experience
Work History
SIL Support Worker
All Abilities Gippsland
01.2025 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
Disability Support Specialist
Knoxbrooke
06.2023 - Current
- Created programs for clients based on there interests and goals. Depending on what the program demanded this was done independently, with clients, and through collaboration with other staff within the company as well as with other stakeholders in the community.
- Advocated for and with clients.
- Worked 1.1 and in group settings with: high complex needs clients, physical disabilities, psychosocial disabilities, mental health, and challenging behaviours.
- Trained and worked with volunteers and work placement students.
- Maintained a high standard of case notes and incident reports. Which led to more funding for clients from the NDIS.
Front of House Manager
Brandy Creek Estate
08.2022 - 11.2023
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with customers.
- Trained new hires on company policies and procedures, as well as teaching them techniques on how to manage a busy environment.
Education
Diploma - Community Services
Holmesglen Institute of TAFE
Melbourne, VIC06-2026
Certificate IV - Disability Support
TAFE Gippsland
Traralgon, VIC11-2023
VCE -
Warragul Regional College
Warragul, VIC01-2020
Skills
- Multicultural sensitivity
- Client advocacy
- Trauma-informed care
- person- centred care
- Active listening
- Teamwork and collaboration
- Problem-solving abilities
- Conflict resolution
- Multitasking Abilities
- Reliability
Timeline
SIL Support Worker
All Abilities Gippsland
01.2025 - Current
Disability Support Specialist
Knoxbrooke
06.2023 - Current
Front of House Manager
Brandy Creek Estate
08.2022 - 11.2023
Diploma - Community Services
Holmesglen Institute of TAFE
Certificate IV - Disability Support
TAFE Gippsland
VCE -
Warragul Regional College
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