Hayley Otten
Chisholm,ACT
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline facility operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist, GymFloor, Lifeguard, Supervisor
Active Lesure Center
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Kept facility clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
Waitress
Fenway Public House
12.2022 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Sandwich Artist
Subway
01.2021 - 07.2022
- In my first job at Subway, I serve people in a friendly and enthusiastic manner as a sandwich artist
- While needing to maintain a clean and safe working area for my co-workers and myself
- In this position, I have gained confidence and am able to deal with different customers that I have had to serve
- Having to memorize different products on the menu and handling money
Netball Umpiring
TNA
01.2019 - 01.2021
- From this, I have gained good communication, strong decision making, attention to detail, the ability to remain calm in stressful situations and work well with others
Army Cadets
01.2019 - 01.2020
- This has given me the ability to work with many different people, learn survival skills, be a good leader and work as a team
Education
College -
Erindale College
11.2024
High school -
Melrose high school
12.2020
Skills
- Organization skills
- Time management
- Verbal and written communication
- Customer and client relations
- Scheduling
- Staff management
- Customer service
- Training and mentoring
- Motivational coaching
- Effective problem-solver
Certification
- White Card
- Asbestos
- First Aid & CPR
- Certificate iii
- Certificate iv
- Pool Lifeguard Licence
- RSA
Activitys
REBELS NETBALL CLUB
2016 – 2022
TUGGERANONG NETBALL ASSOCIATION JUNIOR + UMPIRING
2019 - 2021
TUGGERANONG VALLEY AUSTRALIAN FOOTBALL CLUB
2021 - Current
NETBALL ACADEMY PROGRAM ACT
2021 - 2023
OZ-TAG SUMMER COMPETITION
2017 - 2024
STATE LEAGUE TUGGERANONG NETBALL ASSOCIATION
2022 -2023
Personal Information
Date of Birth: 27/03/06
References
- Michael, Former Boss, 0411 781 176
- Greg Ward, Current Boss, 0404 848 981
Timeline
Receptionist, GymFloor, Lifeguard, Supervisor
Active Lesure Center
03.2023 - Current
Waitress
Fenway Public House
12.2022 - 12.2023
Sandwich Artist
Subway
01.2021 - 07.2022
Netball Umpiring
TNA
01.2019 - 01.2021
Army Cadets
01.2019 - 01.2020
High school -
Melrose high school
College -
Erindale College
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