Hayley Parkes

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

- Oversaw guest services and property management for two Airbnb locations in Milawa and Eldorado.

- Directed comprehensive management of business segments.

- Successfully preserved client loyalty for three consecutive years.

- Scheduled cleaning rotations for 14 different locations.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

• Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
• Improved team productivity by streamlining daily operations and implementing efficient processes.
• Conducted employee training sessions to educate employees on products and company policies.
• Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
• Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
• Collaborated cross-functionally to ensure seamless communication between departments and alignment of business objectives.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
• Recorded expenses and maintained accounting records.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.