Hayley Peacock

• Processed customer orders to ensure accuracy.
• Completed timely delivery services to various households.
• Managed customer relations.
• Utilized app to locate destinations and engage with customers.
• Updated and maintained databases with current information.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Managed household errands and other essential duties.
• Achieved cost-savings by developing functional solutions to problems.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Conducted testing of software and systems to ensure quality and reliability.

• Implemented efficient use of Hirum for lodging reservations.
• Managed availability and emergency reservations seamlessly.
• Handled simultaneous tasks of processing bookings via calls, overseeing guest check-ins and checkouts, and managing online reservations.
• Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
• Performed administrative duties such as filing paperwork related to concierge service transactions.
• Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
• Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
• Processed payments for services rendered using cash register systems or POS terminals when necessary.
• Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
• Managed guest check-ins and check-outs, ensuring a seamless experience.
• Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
• Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
• Maintained knowledge of local attractions, events, and nightlife to offer current advice.

• Managed entry of accurate orders through point-of-sale terminals.
• Transported clean dishes and supplies from kitchen to front of house staff for opening shift.
• Supervised front of house operations to ensure compliance with health department regulations.
• Performed daily opening and closing duties as Front of House Coordinator.
• Maintained an accurate inventory of all supplies needed in the front of house area.
• Maintained a neat, organized front of house area at all times.
• Greeted and welcomed guests to the front of house area.
• Collaborated with front of house staff to ensure timely delivery of orders, enhancing customer satisfaction.
• Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
• Maintained cleanliness and organization in all front of house areas to uphold brand standards.

• Developed an array of foods for display cabinets alongside cooking designated menu selections.
• Delivered exceptional support to ensure positive client experiences.
• Maintained essential documentation mandated by councils.

Checked freezer and refrigerator each day to verify proper functioning.

• Ordered and maintained inventory of kitchen supplies and food materials.
• Experimented with new recipes and ingredients to refresh menu offerings.
• Maintained inventory of all food items and ensured proper storage techniques were used.
• Kept up to date on industry trends in order to develop innovative dishes.
• Addressed customer feedback regarding food quality and presentation.
• Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
• Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
• Monitored temperatures of prepared food and cold-storage areas.
• Trained new kitchen staff on cooking techniques and kitchen procedures.
• Ensured that all food safety regulations were followed in the kitchen.
• Implemented cost-control measures to maintain budgetary guidelines.
• Collaborated with management to design menus and special dishes.
• Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
• Operated variety of kitchen equipment to measure and mix ingredients.
• Supervised food preparation staff to deliver high-quality results.
• Performed regular maintenance checks on equipment such as ovens, stoves, fryers.
• Created recipes for daily specials using seasonal ingredients available locally.

• Managed operations of a high-volume, fast-paced coffee shop.
• Achieved proficiency in using various POS platforms.
• Maintained and ordered necessary supplies.
• Managed food preparation in a high-demand kitchen environment.
• Adhered to health and safety policies.
• Ensured accuracy of checklist forms.
• Handled customer issues effectively.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
• Organized workstations efficiently so that tasks could be completed quickly during peak hours.
• Received and accurately processed customer payments.
• Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Recommended pastries and sandwiches to pair with customers' beverages.
• Stocked customer service stations with paper products or beverage preparation items.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Maintained calm demeanor during high-volume periods and special events.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

• Streamlined office operations through efficient multitasking.
• Handled inquiries through phone, email, and in-person interactions.
• Managed daily operations of Centre.
• Managed staffing plans with Excel-based rosters.
• Managed collections for overdue accounts.
• Engaged with influential community members to enhance local development.
• Resolved parent and staff complaints in a timely manner.
• Ensured operations aligned with governmental guidelines.
• Facilitated training sessions to enhance staff skillsets.
• Developed, implemented, and managed center's budget.
• Trained new employees on company policies, procedures, and job responsibilities.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Fostered an inclusive environment, promoting diversity and employee well-being.
• Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made.
• Coordinated staff recruitment, training, and performance evaluations to enhance team effectiveness.
• Kept facility clean, safe, and well-organized to maximize productivity and provide professional impression to all patrons.
• Established partnerships with community organizations to promote center programs and services.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Oversaw the implementation of technology upgrades, improving operational efficiency.
• Evaluated job performances of team members regularly through feedback sessions.
• Oversaw daily operations, ensuring smooth and efficient center functioning.
• Resolved conflicts between customers and staff members in a professional manner.
• Implemented successful business strategies to increase revenue and target new markets.
• Facilitated team meetings, fostering communication and collaborative problem-solving.
• Created operational plans for the center in order to maximize efficiency and productivity.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Conducted regular facility inspections to ensure safety and maintenance standards were met.
• Participated in networking events with other centers or representatives from corporate headquarters.
• Formed and sustained strategic relationships with clients.