Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Referees
Timeline
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Hayley Pearson

Summary

I am an organized and dedicated legal assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. I posses self-motivated work ethic to perform effectively in independent or team environments with the express purpose of helping people.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist/Legal Assistant

East Coast Law
06.2023 - Current
  • Maintained appointment scheduling systems, minimising wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Contributed to a high success rate in property transactions by promptly addressing queries from clients, solicitors, and estate agents.
  • Prepared legal documents such as contracts, transfers, and deeds, ensuring accuracy and compliance with relevant regulations.

Taubmans Store Manager

PPG Industries
01.2022 - 06.2023
  • Rostering and timesheets for 5 staff members
  • Invoicing, receiving, ordering and account management
  • Communicate and maintain relationships with company stakeholders and representatives
  • File management
  • Provide a medium of communication between account holders and company representatives
  • Provide expert advice for both trade qualified and retail customers
  • Maintaining WHS standards, and training / inducting new staff members.

Paint Expert

Bunnings Warehouse
01.2020 - 01.2022
  • Provided expert advice for 100+ customers daily
  • Communicated with companies and representatives regarding products and customer concerns
  • Mentored junior team members, sharing industry knowledge and best practices to foster their professional development.
  • Streamlined inventory management with proper stock organization and regular monitoring.

Shift Supervisor

Bakers Delight
01.2017 - 01.2020
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Education

Bachelor of Business - Accounting And Human Resources Management

University of New England
Armidale, NSW
10.2025

Higher School Certificate -

All Saints College
Maitland, NSW
10.2021

Skills

  • Administrative Support
  • File Management
  • Customer Service
  • Microsoft Office Suite
  • Multitasking
  • Adaptability

Affiliations

  • NSW Rural Fire Service

Certification

HLTAID011 | Provide First Aid

Referees

Available Upon Request

Timeline

Receptionist/Legal Assistant

East Coast Law
06.2023 - Current

Taubmans Store Manager

PPG Industries
01.2022 - 06.2023

Paint Expert

Bunnings Warehouse
01.2020 - 01.2022

Shift Supervisor

Bakers Delight
01.2017 - 01.2020

Bachelor of Business - Accounting And Human Resources Management

University of New England

Higher School Certificate -

All Saints College

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Hayley Pearson