Hayley Pike
Perth,WA
Summary
Dynamic and detail-oriented professional with over 20 years experience in administration, personal assistant work and office management. Proven ability to enhance customer service through effective appointment scheduling and organized office operations. Skilled in Microsoft Office Suite, with a strong commitment to maintaining confidentiality and fostering positive client relationships.
Overview
24
24
years of professional experience
Work History
Receptionist Administrator
Bolland & Associates Accountants
South Perth, WA
08.2017 - Current
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Scheduled appointments and maintained calendars for staff members.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Coordinated meetings between internal departments and external partners and clients.
- Manage reception, incoming calls and clerical duties professionally and effectively.
- Collate, organise tax letters and invoices for clients along with individual returns.
- Client Billing and Accounts Receivable.
- Maintain client and company registers and records
- Handle sensitive client information with ASIC and ATO
- Provide administration support and ad hoc tasks
Retail Shop Assistant
Penrhos College
Como, WA
02.2020 - 12.2021
- Processed customer payments accurately and efficiently, including cash, credit, and debit transactions.
- Maintained an organized work area to facilitate smooth operations of the store.
- Assisted customers in selecting merchandise based on their individual needs.
- Provided detailed product knowledge to customers when asked about features and benefits of products.
- Communicated effectively with other staff members regarding customer inquiries, complaints, or concerns.
- Answered incoming calls from customers seeking information about products or services offered by the store.
Executive Assistant
Woodside Energy USA (Inc.)
Houston, Texas
11.2001 - 10.2006
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Handled confidential information with discretion and integrity.
- Assisted in organizing conferences, seminars and other events as directed by the executives including oil & gas expos and conferences.
- Maintain and manage spreadsheets for Land Manager/General Manager.
Education
Some College (No Degree) - Uni-Ready
Curtin University
Perth, WA01-2014
Diploma - Secretarial 1990
Coffs Harbour Private Business College
Coffs Harbour, NSWSkills
- Organizational skills
- Records management
- Microsoft Office Suite
- Diary and event management
- Strong customer service
- Prioritise workload for accurate turnaround
References
- Jodie Bailey - Bolland & Associates - 0424 786 459
- Vanessa Best - Personal - 0415 397 164
Timeline
Retail Shop Assistant
Penrhos College
02.2020 - 12.2021
Receptionist Administrator
Bolland & Associates Accountants
08.2017 - Current
Executive Assistant
Woodside Energy USA (Inc.)
11.2001 - 10.2006
Some College (No Degree) - Uni-Ready
Curtin University
Diploma - Secretarial 1990
Coffs Harbour Private Business College