Hayley Powell
Bateau Bay
Summary
Experienced with maintaining effective support systems and assisting in problem resolution. Utilizes strong communication skills to ensure seamless team interactions. Knowledge of efficient workflow management and issue resolution, contributing to overall team success.
Overview
19
19
years of professional experience
Work History
School Learning Support Officer
NSW Department Of Education
09.2024 - Current
- Promoted a culture of inclusion by adapting lesson plans to accommodate diverse learning styles and cultural backgrounds.
- Assisted lead teacher in designing and implementing engaging lesson plans tailored to individual student needs.
- Managed small group activities during class time, overseeing collaborative projects and fostering teamwork among students.
- Aided the lead teacher with administrative tasks such as tracking attendance, grading assignments, and keeping records updated.
- Provided one-on-one support for students with special needs, ensuring their full participation and success in the classroom.
- Ensured safety standards were upheld within the classroom setting by closely monitoring student interactions and addressing any potential hazards promptly.
- Supported a positive learning environment by maintaining a clean and organized classroom space.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Enforced rules and instructions to maintain discipline.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
Customer Service Supervisor
Woolworths Supermarket
02.2018 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
- Led by example, handling complex customer issues personally to ensure high standards of service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Promotions Coordinator
Blackrock Media
02.2006 - 09.2016
- Managed day-to-day functions of promotions department.
- Facilitated open communication among team members, leading to improved collaboration on promotion projects.
- Increased customer engagement by creating interactive promotional activities at events.
- Maintained detailed records of promotional outcomes.
Education
Certificate IV - School Based Education Support
TAFE NSW
NSW05-2025
Skills
- Verbal and written communication
- Relationship building
- Problem-solving skills
- Calm and professional under pressure
Timeline
School Learning Support Officer
NSW Department Of Education
09.2024 - Current
Customer Service Supervisor
Woolworths Supermarket
02.2018 - Current
Promotions Coordinator
Blackrock Media
02.2006 - 09.2016
Certificate IV - School Based Education Support
TAFE NSW
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