Hayley Ramsay
Bondi,Sydney
Summary
Office Manager with extensive experience in optimizing office operations and enhancing workplace efficiency. Proven track record in planning and reviewing office services while establishing high service standards. Expertise in onboarding coordination and team management, fostering productive and organized work environments.
Overview
9
9
years of professional experience
Work History
Office Manager
Essence Project Management
Sydney
02.2024 - Current
- Oversaw daily operations across Sydney and Brisbane offices, ensuring efficiency and organization.
- Coordinated full onboarding process for new employees, facilitating IT setup and first-day inductions.
- Managed staff training initiatives by collaborating with line managers and establishing buddy systems.
- Liaised with IT providers and contractors to resolve office-related issues across multiple locations.
- Ensured workplace health and safety compliance by assisting with audits and maintaining documentation.
- Managed office supplies, PPE, and equipment inventory using tracking systems for efficient supply chain management.
- Organized storage spaces for supplies, ensuring clear labeling and accessibility for staff needs.
- Facilitated front-of-house responsibilities, including client greetings and reception area maintenance.
Office and Event Coordinator
Royal Caribbean
Sydney
10.2023 - 01.2024
- Managed daily operations for Royal Caribbean’s Asia and South Pacific headquarters, supporting events team for inaugural cruise ship arrival in Sydney.
- Led scheduling operations as central contact for executive meetings and calendar coordination.
- Conducted regular inspections of office facilities to uphold presentation standards and address issues promptly.
- Oversaw visitor management and building security, ensuring professional guest check-in and adherence to access control.
- Maintained stock of office supplies, negotiating with vendors for timely deliveries and quality service.
- Prioritized office maintenance and coordinated repairs to resolve operational faults swiftly.
- Provided high-level administrative support, managing travel logistics, calendar invitations, and post-event reporting.
- Coordinated logistics for media and trade events, liaising with authorities to ensure seamless guest experiences.
Office and Customer Support Lead
North Yorkshire County Council
09.2020 - 08.2023
- Coordinated staff training and onboarding sessions, delivering content virtually and in-person for consistency.
- Identified training needs and organized targeted sessions to enhance staff performance and development.
- Managed allocation of staff equipment and resources, facilitating building access passes and system access.
- Ensured adherence to government and company guidelines by regularly reviewing office processes with senior leadership.
- Arranged training days, coordinating venues, booking conference spaces, and managing logistics for travel.
- Maintained comprehensive records of communications, decisions, and actions to support transparency and audit readiness.
- Achieved rapid progression to a leadership role, focusing on colleague development through training support.
- Recognized as a top office representative, ranking among the highest percentage of performers.
Assistant Office Manager
Signal Telecom
12.2018 - 01.2020
- Facilitated day-to-day office management for telecommunications company, supporting Operations Manager with operational tasks.
- Monitored inventory levels and placed orders to maintain office supplies efficiently.
- Coordinated schedules, meetings, and calendars for team members and managers.
- Managed mobile phone setups and service contracts to ensure compliance with company policies.
- Answered and directed phone calls, managed emails, and greeted visitors to uphold front-office professionalism.
- Supported onboarding by preparing documentation, setting up workstations, and assisting with system access.
- Acted as health and safety point of contact for incident reporting and hazard identification.
- Processed incoming and outgoing mail and deliveries accurately.
Business Support Officer
North Yorkshire County Council
06.2018 - 12.2018
- Provided business support to largest county council in UK, focusing on highway services and operations.
- Delegated incoming calls and emails to appropriate staff swiftly.
- Performed receptionist duties, managing calls, greeting visitors, and maintaining front-desk professionalism.
- Processed licence and permit applications for scaffolding and skip bins, ensuring compliance with regulations.
- Resolved client complaints and insurance claims efficiently to enhance satisfaction and prevent escalation.
- Prepared and typed formal letters and notices, issuing them accurately within deadlines.
- Streamlined handling of insurance claims and complaints, reducing response time significantly.
- Coordinated licence and permit applications for scaffolding works, ensuring timely submissions and avoiding delays.
Duty Manager
Seasons Restaurant
Richmond
09.2016 - 11.2017
- Supervised daily restaurant operations to ensure smooth workflow and service quality.
- Trained and mentored staff on customer service and food safety protocols.
- Managed inventory levels, ordering supplies to maintain operational efficiency.
Education
BSc. (Honours) - International Tourism Management
Leeds Beckett University
01.2018
A-Levels - English Language C, Business Studies C, Travel and Tourism C
Richmond Sixth Form
01.2015
GCSE - Maths and English
Richmond School
01.2013
Skills
- Office operations management
- Inventory management
- Event coordination
- Strategic planning
- Onboarding coordination
- Health and safety compliance
- Staff training
- Leadership
Timeline
Office Manager
Essence Project Management
02.2024 - Current
Office and Event Coordinator
Royal Caribbean
10.2023 - 01.2024
Office and Customer Support Lead
North Yorkshire County Council
09.2020 - 08.2023
Assistant Office Manager
Signal Telecom
12.2018 - 01.2020
Business Support Officer
North Yorkshire County Council
06.2018 - 12.2018
Duty Manager
Seasons Restaurant
09.2016 - 11.2017
BSc. (Honours) - International Tourism Management
Leeds Beckett University
A-Levels - English Language C, Business Studies C, Travel and Tourism C
Richmond Sixth Form
GCSE - Maths and English
Richmond School
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