Hayley Reynolds
Wangaratta
Summary
Dedicated Housekeeper with a proven track record of enhancing guest satisfaction at Apex Apartments through meticulous attention to cleanliness and hygiene. Leveraged deep cleaning expertise and teamwork to achieve high cleanliness scores, demonstrating exceptional customer service focus. Proactively identified maintenance needs, contributing to property upkeep and safety compliance.
Overview
2
2
years of professional experience
Work History
Housekeeper
Apex Appartments
02.2024 - 12.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Housekeeper
Wangaratta Caravan Park
10.2022 - 02.2024
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Education
Wangarata High School
Wangaratta12.2014
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Dusting furniture
- Customer service-focused
- Deep cleaning expertise
Timeline
Housekeeper
Apex Appartments
02.2024 - 12.2024
Housekeeper
Wangaratta Caravan Park
10.2022 - 02.2024
Wangarata High School
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