Summary
Overview
Work History
Education
Skills
Timeline
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Hayley Robins

North Richmond

Summary

Experienced and reliable professional with a strong background in customer service, team supervision and daily operations management. Proven ability to lead teams, manage workflows and maintain accuracy under pressure. Skilled in administrative tasks including data entry, record keeping, compliance and front-line support. Seeking to transition into a school, council or office-based administrative role where strong communication, problem-solving and organisational skills are valued.

Overview

35
35
years of professional experience

Work History

Site Manager - Operations and Administration

Jasbe Petroleum Pty Ltd Trading as BP Kurmond
03.2017 - Current
  • Oversee daily operations of a high volume 24/7 retail fuel and convenience site.
  • Lead and supervise a team of 14 staff, including recruitment, rosters, training and performance.
  • Foster strong team morale and rapport, leading to excellent staff retention and low turnover.
  • Manage payroll, staff scheduling and leave planning.
  • Ensure full compliance with workplace health and safety (WHS), environmental and operational standards.
  • Complete daily Manager Travel Path Inspections for safety, cleanliness and presentation of site.
  • Complete monthly Site Safety Reports and implement any required actions.
  • Maintain high standards of customer service and site presentation.
  • Train and support new staff in customer service, safety and site procedures.
  • Perform daily cash banking, fuel and shop reconciliation.
  • Prepare and submit end-of-month financial and operational reports to head office, ensuring accuracy and compliance.
  • Operate POS systems.
  • Operate ProSpend, MYOB EXO and Impulse systems for invoice management, payments and reporting.
  • Monitor stock levels and place supplier orders
  • Maintain relationships with key suppliers for ongoing operational needs.
  • Respond to Head Office requests and monthly audit feedback.
  • After hours contact for site emergencies and operational issues.

Assistant Manager (BP Kurmond)

Jasbe Petroleum Pty Ltd
07.2015 - 03.2017
  • Supported the Site Manager in overseeing the day-to-day operations of the site.
  • Assisted with staff supervision and training of new employees.
  • Operated POS systems and handled customer service.
  • Maintained stock levels and placed supplier orders as needed.
  • Performed daily cash handling, end-of-shift balancing and EFTPOS reconciliation.
  • Contributed to compliance with safety and operational procedures.
  • Ensured the shop was well stocked, clean and presented to company standards.
  • Gained hands-on experience in back-office administration and finance tasks.
  • Relieved Site Manager during periods of leave, managing daily operations and team supervision.
  • Maintained a clean, safe, and organised store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Console Operator (BP Kurmond)

Jasbe Petroleum Pty Ltd
07.2014 - 07.2015
  • Operated POS systems and processed fuel and shop sales.
  • Delivered high-level customer service to a diverse customer base.
  • Managed console operations and provided barista services.
  • Handled cash, EFTPOS and shift balancing with accuracy.
  • Maintained shop presentation, stocked shelves and monitored forecourt.
  • Supported daily operations and assisted in closing procedures.
  • Maintained a safe working environment by adhering to established health and safety protocols during console operations.

Customer Service Officer

Westpac
02.1990 - 07.2000
  • Delivered high level customer service by assisting clients with account enquiries, transactions and product information in a timely and professional manner.
  • Processed financial transactions accurately, including deposits, withdrawals and payments, while adhering to bank policies and compliance standards.
  • Educated customers on banking products and services to enhance satisfaction and loyalty.
  • Resolved customer issues and complaints efficiently, ensuring customer satisfaction and maintaining strong client relationships.
  • Opened accounts and term deposits.
  • Processed credit card applications, verifying customer information and eligibility.
  • Maintained confidentiality and security of customer information in compliance with regulatory requirements.
  • Maintained up-to-date knowledge of product and service changes.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Year 12 -

All Saints College
Perth, WA
11.1988

Skills

  • Customer Service and Client Support
  • Cash Handling and Financial Accuracy
  • POS and Office Systems Operation
  • Conflict Resolution and Complaint Handling
  • Data Entry and Record Management
  • Time Management and Multitasking
  • Communication and Interpersonal Skills
  • Compliance Awareness
  • Reception and Front Desk Support
  • Food Safety Supervisor Certified
  • Team Collaboration and Reliability

Timeline

Site Manager - Operations and Administration

Jasbe Petroleum Pty Ltd Trading as BP Kurmond
03.2017 - Current

Assistant Manager (BP Kurmond)

Jasbe Petroleum Pty Ltd
07.2015 - 03.2017

Console Operator (BP Kurmond)

Jasbe Petroleum Pty Ltd
07.2014 - 07.2015

Customer Service Officer

Westpac
02.1990 - 07.2000

Year 12 -

All Saints College

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Hayley Robins