Hayley Rogers
Manning,WA
Summary
Experienced Sales Assistant with expertise in customer service, in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Assistant
Global Retail Brands (House)
Perth, WA
06.2014 - 12.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
- Assisted customers with prompt and polite support in-person and via telephone.
- Coached new sales staff on store policies and strategies for increasing revenue.
- Completed orders and organized product deliveries to meet customer timetables.
- Referred customers to various services by evaluating needs and providing recommendations.
- Liaised between clients and support team to quickly resolve issues.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Opened and closed store independently and prepared nightly bank drop for manager.
Administrative Assistant
Medical Aesthetics Geraldton
Geraldton, WA
02.2018 - 09.2018
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Managed financial documentations such as expense reports and invoices.
- Communicated with patients regarding payments on outstanding accounts.
Education
Diploma - Gemology
Gems Association Australia
WA12.2023
Diploma - Visual Arts (Jewellery Deisgn)
North Metropolitan TAFE
Perth, WA12.2022
Certificate IV - Visual Arts (Jewellery Design)
North Metropolitan TAFE
Perth, WA12.2021
High School Diploma -
Nagle Catholic College
Geraldton, WA10.2016
Skills
- Self-Motivated
- Organization and Time Management
- Critical Thinking
- Product and service sales
- Conflict Resolution
- Teamwork and Collaboration
- Cash Handling
- Store opening and closing
Certification
- RSA certificate
- Senior First Aid
- Advanced Scuba Diving Ticket
Hobbies
- Entertaining
- Makeup
- Diving
- Hiking
- Jewellery Making
- DIY projects
Availability
January
- Available anytime
February onwards
- Availability dependant on study
References
Christopher Lee Workman- Store Manager -House Carousel
Contact No: 0448603002
Erica Whittaker-Senior Sales Assistant-House Carousel
Contact No: 0429194301
Lexie Hughes- Assistant Manager- House Karrinyup
Contact No: 0422252926
Timeline
Administrative Assistant
Medical Aesthetics Geraldton
02.2018 - 09.2018
Sales Assistant
Global Retail Brands (House)
06.2014 - 12.2021
Diploma - Gemology
Gems Association Australia
Diploma - Visual Arts (Jewellery Deisgn)
North Metropolitan TAFE
Certificate IV - Visual Arts (Jewellery Design)
North Metropolitan TAFE
High School Diploma -
Nagle Catholic College
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