Hayley Ross
Pimpama,QLD
Summary
Hardworking and adaptable professional with a strong background in hospitality and customer service. Passionate about teamwork, leadership, and creating positive experiences for both customers and staff. Quick learner with a proactive mindset, always striving to improve and contribute to a successful team. Committed to professionalism, efficiency, and personal growth in every role.
Overview
3
3
years of professional experience
Work History
McDonald Shift Manger
McDonalds
Pimpama, QLD
10.2024 - Current
- Documented receipts, employee hours and inventory movement.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Responded quickly and effectively to emergency situations as they arose.
- Ensured compliance with McDonald's operational standards, health regulations, and safety policies.
- Handled customer inquiries, complaints, and escalations professionally to maintain brand reputation.
McDonald Crew Trainer
McDonalds
Pimpama, QLD
02.2022 - 10.2024
- Trained new hires on McDonald's procedures, food safety, and customer service.
- Conducted ongoing development programs to improve employee performance and retention.
- Assisted in onboarding and mentoring future leaders within the company.
- Operated and trained staff on McDonald's POS system and drive-thru technology.
Education
Certificate III in Retail Services - Retail
McDonald
QLD04-2024
High School Diploma -
LORDS
QLD12-2023
Skills
- Team Leadership & Staff Training – Supervised employees, provided coaching, and ensured a positive work environment
- Customer Service & Conflict Resolution – Handled customer concerns professionally, ensuring satisfaction and brand reputation
- Operational & Financial Management – Managed inventory, labor costs, and daily cash handling to optimize efficiency
- Fast-Paced Problem-Solving – Quickly adapted to challenges, ensuring smooth operations during peak hours
Timeline
McDonald Shift Manger
McDonalds
10.2024 - Current
McDonald Crew Trainer
McDonalds
02.2022 - 10.2024
Certificate III in Retail Services - Retail
McDonald
High School Diploma -
LORDS