Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hayley Rowe

Summary

Detail-oriented and highly organised administration professional with nearly five years of experience providing administrative support. Adept at data entry, handling correspondence, maintaining records, and ensuring smooth office operations. While my experience is not specific to healthcare, I bring strong organisational skills, a commitment to confidentiality, and a solid understanding of compliance and office protocols. Eager to apply my expertise in a hospital setting, contributing to efficient administrative operations and supporting healthcare teams in delivering quality patient care.

Overview

8
8
years of professional experience

Work History

Broker Support

Connected Insurance
04.2021 - Current
  • Processing new business, quotes, renewals, endorsements and cancellations.
  • Monitoring emails and responding to clients in a timely and professional manner.
  • Investigated and processed claims swiftly to keep customers satisfied.
  • Organized regular check-ins with clients to review coverage limits and ensure adequate protection as their life circumstances changed.
  • Tracked progress of all outstanding insurance claims.
  • Build and maintain relationships with colleagues, clients and underwriters.
  • Conduct risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients' unique situations.
  • Maintain compliance to industry regulations and requirements.
  • Proactively seek new business opportunities.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
  • Digital marketing/social media maintenance.
  • Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.

Waitress

The Cove Restaurant
05.2020 - 04.2021
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials, and took drink orders.
  • Greeted and maintained relationships with regular customers
  • Applied communication and problem-solving skills to resolve customer complaints

Receptionist

Ruddy Tomlins And Baxter Solicitors
05.2019 - 05.2020
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Customer Service Representative

Dominoes Pizza
12.2016 - 01.2019
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

Certificate 2 Hospitality (RSA) -

Central Queensland University

Working With Children Card (Blue Card) -

Queensland Government

Manual Open (C ) Class Driver Licence -

Department of Transport And Main Roads

Tier 2 General Insurance -

LMI College
05.2023

Senior Secondary Certificate of Education -

Bowen State High School
11.2020

Skills

  • Professional Telephone Etiquette
  • Attention to Detail
  • Critical Thinking
  • Data Entry
  • Time Management
  • Strong Organisational Skills
  • Upbeat and Positive Personality
  • Teamwork and collaboration

References

Gary Giumelli, Connected Insurance, Director

Email: gary@connectedinsurance.com.au

Mobile: 0418 750 678


Julieann Buchanan, Connected Insurance, Manager

Email: julieann@connectedinsurance.com.au

Mobile: 0439 766 086


Joyce Huang, The Cove Restaurant, Director

Email: thecovebowen@hotmail.com

Mobile: 0466 090 660

Timeline

Broker Support

Connected Insurance
04.2021 - Current

Waitress

The Cove Restaurant
05.2020 - 04.2021

Receptionist

Ruddy Tomlins And Baxter Solicitors
05.2019 - 05.2020

Customer Service Representative

Dominoes Pizza
12.2016 - 01.2019

Certificate 2 Hospitality (RSA) -

Central Queensland University

Working With Children Card (Blue Card) -

Queensland Government

Manual Open (C ) Class Driver Licence -

Department of Transport And Main Roads

Tier 2 General Insurance -

LMI College

Senior Secondary Certificate of Education -

Bowen State High School

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Hayley Rowe