Hayley Ryan
ARMADALE,WA
Summary
Dynamic professional with a proven track record at Little Angels Pet Grooming, excelling in relationship building and problem-solving. Leveraged time management and verbal communication skills to enhance customer satisfaction and operational efficiency. Achieved notable improvements in client retention and service delivery, demonstrating a commitment to excellence and a keen attention to detail.
Overview
13
13
years of professional experience
Work History
Assistant in Grooming & Customer Service
Little Angels Pet Grooming
Gosnells, WA
01.2024 - Current
- Offered reception coverage to relieve staff during absences or breaks.
- Greeted visitors, clients and guests in a professional manner.
- Developed positive relationships with internal customers through effective communication techniques.
- Maintained front desk to provide positive first impression.
Country Dispatch Clerk
All Pets
Welshpool, WA
06.2023 - 12.2023
- Prepared daily reports on dispatching activities, including number of loads shipped, locations and any delays or issues encountered.
- Investigated and resolved customer and vendor issues to retain business.
- Scheduled loads according to priority and available equipment.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Scheduled pick-ups and deliveries for freight shipments, ensuring timely arrival of goods to destinations.
Customer Service/Assistant Dog Groomer
WA Dog Grooming
Kelmscott, WA
04.2012 - 05.2023
- Developed strong relationships with customers to ensure repeat business and referrals.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided product knowledge to customers through effective communication.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
Cert 3 - Cert 3 of Hospitality
Arrow Training
Armadale, WA10-2011
Cert 3 - Senior First Aid
Arrow Training
Armadale, WA10-2011
High School Diploma -
Cecil Andrews High School
Armadale, WA11-2010
Skills
- Time management
- Relationship building
- Problem-solving
- Email correspondence
- File and record keeping
- Fast learner
- Verbal and written communication
- Attention to detail
- Computer skills
- Online research
- Calm demeanor
Affiliations
- Volunteering at Pingelly Op Shop and Family owned farm.
- Avid book reader with an interest in fact and fiction
References
- James Maggio Warehouse Manager Allpet 0403004922
- Angle Owner of Little Angles Grooming 0431472667
personal
- I enjoy the challenges of expanding my artistic side and challenging outside the box
- I enjoy relationships of family and friends and how you grow as a person both professionally and personally. The joy of learning something everyday is a personal passion.
Timeline
Assistant in Grooming & Customer Service
Little Angels Pet Grooming
01.2024 - Current
Country Dispatch Clerk
All Pets
06.2023 - 12.2023
Customer Service/Assistant Dog Groomer
WA Dog Grooming
04.2012 - 05.2023
Cert 3 - Cert 3 of Hospitality
Arrow Training
Cert 3 - Senior First Aid
Arrow Training
High School Diploma -
Cecil Andrews High School