Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Hayley Samargis

Boronia,VIC

Summary

Accomplished Foodservice / Retail Territory Manager offering 6 years of experience developing and maximizing foodservice and retail sales. Diligent in building and retaining accounts by providing support and attentive customer service. I am hard working and passionate

Overview

9
9
years of professional experience

Work History

Foodservice Territory Manager

Lactalis Australia
08.2022 - Current
  • Expanded territory coverage by strategically identifying and targeting accounts in Wholesale, Industrial, Horeca and Route
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Developed strong relationships with key decision-makers, gaining trust and loyalty .
  • Implemented successful sales strategies to drive revenue growth
  • Identified opportunities for upselling across the foodservice portfolio
  • Negotiated agreements and pricing with customers that contributed significantly to revenue growth.
  • Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
  • Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.


  • Coordinated trade show participation efforts that led to valuable networking opportunities and increased brand visibility within the industry.
  • Worked closely with distributors to ensure optimal inventory levels were maintained consistently throughout the year – avoiding stockouts or overstock situations.
  • Managed a diverse portfolio of accounts within the territory,
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Attended trade shows and industry events to promote products
  • New Product Penetration - (Wholesale , Industrial and Route cusomers

Retail Territory Manager

Lactalis Australia
09.2018 - 08.2022
  • Expanded territory coverage by strategically identifying opportunities in P&C , Route, Grocery Education and Foodservice
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Developed strong relationships with key decision-makers
  • Implemented successful sales strategies to drive revenue growth.
  • Increased sales volume and expanded product line to new customers
  • Grow NPD products in all retailers
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Resolve Customer Service Team Member

Lactalis Australia
06.2015 - 09.2018
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Streamlined communication channels for improved customer interactions and faster issue resolution.
  • Elevated customer retention rates through exceptional problem-solving skills and personalized support.
  • Expedited order processing to ensure timely deliveries and reduce wait times for customers.
  • Contributed to company growth by identifying areas of improvement in customer service processes and implementing effective solutions.
  • Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
  • Reduced call wait times by efficiently managing high call volumes during peak hours.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Fairhills High School
Knoxfield, VIC
12.2003

Skills

  • Sales Training - Customer Centric Selling
  • Product training - Cheese and Dairy
  • Marketing Support
  • Price Structuring
  • Sales Presentations
  • Territory Management
  • Multitasking and Organization
  • Cross-functional Collaboration
  • Decision Making
  • New Business Development
  • Customer Service

Additional Information

Referees


Andrew Biddle - Lactalis Foodservice Specialist


Timeline

Foodservice Territory Manager

Lactalis Australia
08.2022 - Current

Retail Territory Manager

Lactalis Australia
09.2018 - 08.2022

Resolve Customer Service Team Member

Lactalis Australia
06.2015 - 09.2018

High School Diploma -

Fairhills High School

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Hayley Samargis