Hayley Sanson
Callaghan,NSW
Summary
Proven to enhance customer satisfaction through efficient service at Gloria Jean's Coffees, I excel in customer assistance and maintaining a high work ethic. Skilled in both food preparation and inventory management, I demonstrated patience and empathy, significantly improving the dining experience at St Agnes Care & Lifestyle.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/Barista
Gloria Jean's Coffees
Newcastle, NSW
09.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Made Smoothies and Juices for customers
- Assisted making coffee
- Cleaned tables, plates, cups and cutlery
- Prepared meals for customers
Ancillary Worker
St Agnes Care & Lifestyle (Emmaus Nursing Home)
Port Macquarie, NSW
04.2021 - 02.2023
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Restocked items on shelves and fridge to keep inventory available.
- Preparation of meals before serving dinner to residents.
- Interacting with residents and general kitchen duties.
Education
Bachelor of Psychological Science - Psychological Science
University of Newcastle
Newcastle, NSW11.2025
High School Diploma -
St Columba Anglican School
Port Macquarie, NSW09.2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Accomplishments
- Duke of Edinburgh's Bronze Award
- School Peer Support Leader
- Group Leader at "Summerfest" (children’s holiday program)
- Church Sunday School Assistant
- Member of the St Columba Anglican School Senior Choir
- Piano Student
- Member of school Volleyball Club
- Cast member of school production of "Beauty and the Beast”, “Matilda” and “ Les Misérables”
Certification
Responsible Service of Alcohol
Responsible Conduct of Gambling
NDISWC (NDIS Worker Clearance)
Timeline
Cashier/Barista
Gloria Jean's Coffees
09.2023 - 12.2023
Ancillary Worker
St Agnes Care & Lifestyle (Emmaus Nursing Home)
04.2021 - 02.2023
Bachelor of Psychological Science - Psychological Science
University of Newcastle
High School Diploma -
St Columba Anglican School