HAYLEY SCHMIDT
Brisbane,Australia
Summary
Detail-oriented professional with strong communication, organisation, and problem-solving skills, experienced in providing exceptional customer service and support. Proven ability to manage multiple tasks efficiently and maintain high standards of quality.
Overview
7
7
years of professional experience
Work History
Service Advisor
Norris Motor Group
Brisbane, Queensland
04.2024 - Current
- Resolved customer complaints promptly and professionally, enhancing customer satisfaction through effective conflict resolution strategies.
- Handled warranty claims and clarified coverage options, ensuring customers understood their benefits.
- Responded to customer inquiries via phone, email, or in person, facilitating effective communication and support.
- Communicated with technicians to ensure timely service updates for clients.
- Demonstrate proficiency in computer software programs used for tracking customer information, scheduling appointments, ordering parts and invoicing payment transactions.
Cashier
Coles
Brisbane, Queensland
03.2020 - 01.2024
- Operated cash registers and accurately processed payments, returns, and exchanges.
- Ensured cleanliness of checkout area by regularly cleaning counters, shelves, and windows to create a welcoming environment.
- Executed opening and closing procedures, including cash register counting, restocking, and cleaning, to ensure smooth operations.
- Facilitated training and mentoring of new team members to enhance their integration and performance.
Youth Worker
YCSS
Brisbane, Queensland
04.2022 - 12.2023
- Coordinated and supervised indoor and outdoor recreational and sports activities to engage youth and promote physical health.
- Provided crisis management services to help youth de-escalate difficult situations.
- Facilitated crisis management services to effectively de-escalate difficult situations for youth, ensuring their safety and emotional stability.
- Identified potential risk factors associated with young people's physical or psychological well-being by assessing environmental conditions at home or school.
Education
Diploma - Youth Work
TAFE
QueenslandSkills
- Customer service
- Excellent communication
- Attention to detail
- Quality control
- Multitasking and organisation
- Team player mentality
- Strong work ethic
Timeline
Service Advisor
Norris Motor Group
04.2024 - Current
Youth Worker
YCSS
04.2022 - 12.2023
Cashier
Coles
03.2020 - 01.2024
Diploma - Youth Work
TAFE