Hayley Sheppard
Redbank Plains,QLD
Summary
Hello! My name is Hayley Sheppard and I'm currently seeking for a new position as a permanent/ part time team member. I have a strong work ethic and have 4 years of experience leading teams, completing tasks and going above and beyond the call of duty at any job.
Overview
4
4
years of professional experience
Work History
Traffic Controller
Moonya Labour Hire
Murarrie, QLD
10.2023 - Current
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Routed traffic around construction sites for worker and driver safety.
Crew Coach
Hungry Jack's
Redbank Plains, QLD
10.2022 - 10.2023
- Mentored junior employees to improve performance, food safety, and customer service.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Supervisor
FoodWorks Supermarkets
Redbank Plains
04.2020 - 10.2022
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Successfully completed voids, defers, refunds and account charges.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Daycare Worker
Harmony Early Learning Center
Springfield, QLD
01.2022 - 09.2022
- Taught children to organize toys, wash hands, and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Redbank Plains State High School
Redbank Plains, QLD05.2022
Skills
- Team Building and strong communication
- Cash handling expertise
- Excellent customer care
- Methodical multitasking
- Cleaning and Sanitizing
- Employee Coaching and Motivation
Qualifications
Cert 3 beauty services
Cert 3 early childhood education and care
valid Blue card (working with children)
Valid white card
Valid industry authority card
Worker Orientation Module - ‘Quality, Safety and You’
achievements
sport captain (2017)
academic award (2020)
3x science nobelium awards (2020)
cert III beauty therapy
References
Carlan Shepherd (manager at Foodworks)
ph: 0459 530 686
Danielle Shaw (shift supervisor at Hungry Jacks)
ph: 0423 425 171
lynette Smith (year 11 assistant teacher)
ph: 0491 211 857
Timeline
Traffic Controller
Moonya Labour Hire
10.2023 - Current
Crew Coach
Hungry Jack's
10.2022 - 10.2023
Daycare Worker
Harmony Early Learning Center
01.2022 - 09.2022
Supervisor
FoodWorks Supermarkets
04.2020 - 10.2022
Redbank Plains State High School