Hayley Smith

• Collaborated with interdisciplinary team members to enhance an individual's multifaceted needs in order to improve their functioning.
• By actively listening, showing empathy, and communicating clearly, I was able to build a good connection with patients and their families and become an advocate for their well-being and health.
• Provided wound care, including changing dressings, identifying risks for infection, and consulting the tissue viability nurse for assistance when necessary.
• Identified patients who were at risk of falling so that preventative measures could be put in place to reduce patient injury and promote a safe environment.
• Participated in ongoing professional development opportunities to stay current on best practices
• Utilised local guidelines and policies to ensure i was providing evidence based interventions that improve patient outcome's.
• Employed acronyms like PITCHED to better comprehend patients' delirium and dementia-related behaviours in order to intervene or escalate care as needed
  

ATTENDANT/ LIFEGUARD:

• Responsible for overseeing and managing other staff members
• Responsible for effectively communicating with the general public and colleagues
• Responsible for assigning/delegating tasks to assist in promoting a positive environment
• Responsible for identifying and appropriately addressing situations
• Ensure colleagues are adhering to the quality standards, safety guidelines and ethical practices of the organisation

SWIM COACH/LEARN TO SWIM TEACHER:

• Delivered aquatic classes to adults and children
  Prepared and maintained required records and reports
• Observed and enforced all rules and regulations of the facility pertaining to patrons Identified and assisted patrons having difficulty
• Designed sessions that progress the skills and techniques of each individual Differentiated sessions to accommodate varying needs and abilities
• Responsible for breaking learning into an individualised and comprehensible approach Communication with patrons through demonstrations and a clear voice
• Educate and engage parents/carers with their child's progress/learning journey

RECEPTIONIST:

• Manage phone, in-person and email inquiries in a professional manner Responsible for receiving and recording payments (EFTPOS and cash) Maintain and uphold a high level of communication
• Manage and resolve conflict or challenges (e.g. client dissatisfaction)

BEACH LIFEGUARD:

• Effectively communicated with swimmers and beachgoers using verbal commands, megaphone, and whistle Responsible for the safety and well-being of patrons, including medical assistance (first aid) when needed
• Completed rescues of distressed persons from the water using rescue techniques and available equipment Performed lifesaving measures, including CPR during incidents until paramedics arrived
• Worked closely with other lifeguards, supervisors and emergency workers
• Delegated roles and worked as a team in high-pressure situations
• Interacting with the general public by educating them and responding to their questions
• Responsible for completing accurate incident reports for legal and administrative requirements
• Responsible for communication (radio) with emergency services