Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Hayley Stadelmann

Central Coast,NSW

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and staff training. Proven ability to enhance operational efficiency and resolve conflicts effectively. Recognized for implementing training programs that improved team performance and customer satisfaction, while maintaining high standards in cash handling and communication.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Department Manager

Mcdonalds
Bateau Bay, NSW
03.2024 - Current
  • Supervised daily operations to uphold service efficiency and quality standards.
  • Trained team members on restaurant procedures and customer service excellence.
  • Ensured adherence to health and safety regulations across the department.
  • Implemented promotional campaigns to drive customer engagement and boost sales.
  • Resolved customer complaints promptly, ensuring a positive dining experience.
  • Coached new staff on departmental policies and procedures for consistency.
  • Maintained focus on sales and profit objectives by minimizing waste and identifying revenue opportunities.
  • Performed opening and closing duties, including cash management as part of management team.

Crew Coach

Mcdonalds
Bateau Bay, NSW
07.2021 - 03.2024
  • Trained new crew members on operational procedures and customer service standards.
  • Monitored crew performance and provided constructive feedback for improvement.
  • Implemented training programs to enhance team skills in food preparation and service.
  • Provided feedback to team members on their performance, progress and areas of improvement.

Hospitality Worker

The kitchen at the bay
Bateau Bay, NSW
09.2023 - 02.2024
  • Maintained cleanliness and sanitation standards throughout kitchen areas.
  • Served food and drinks to customers in a timely manner.
  • Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
  • Provided customer service to ensure satisfaction throughout their dining experience.

Crew Member

Mcdonalds
Bateau Bay, NSW
07.2020 - 07.2021
  • Delivered excellent customer service in a fast-paced environment.
  • Maintained cleanliness and organization of the dining area and kitchen.
  • Handled cash register transactions accurately and efficiently.
  • Followed safety and hygiene protocols to ensure food quality standards were met.

Skills

  • Customer service and support
  • Cash handling and operations
  • Staff training and development
  • Operational efficiency
  • Conflict resolution strategies
  • Communication skills
  • Time management techniques
  • Adaptability and learning
  • Reliability and punctuality

Certification

  • Certificate III in retail
  • Fire safety
  • First aid

Timeline

Department Manager

Mcdonalds
03.2024 - Current

Hospitality Worker

The kitchen at the bay
09.2023 - 02.2024

Crew Coach

Mcdonalds
07.2021 - 03.2024

Crew Member

Mcdonalds
07.2020 - 07.2021

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Hayley Stadelmann