Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
Hayley Statham

Hayley Statham

Mermaid Waters,Queensland

Summary

Dedicated Property and Asset Manager with more than 6 years overseeing diversified portfolio of residential and commercial properties. Genuine, honest and committed to providing quality service in all facets of property management.

Overview

10
10
years of professional experience

Work History

Facilities Coordinator

G8 Education
Gold Coast, QLD
11.2022 - Current
  • In my current role as Facilities Coordinator, I am responsible for maintenance and all facility related items within the WA and SA property portfolio, compromising of approx. 70 Child Care Centres.
  • Manage, review and action all incoming requests submitted by Centres in line with the prioritisation matrix.
  • Liaise with Regulatory Support on requests to ensure compliance and legislative requirements are met.
  • Coordinate maintenance activities with outside vendors to ensure timely completion of projects.
  • Responded to emergency situations within the building, such as fires, flooding and weather events, by coordinating make safe and clean up efforts with vendors.
  • Oversee the budgets for facilities and work within the cost restraints.
  • Developing and maintaining strong relationships with internal G8 Departments, Centre Managers and external vendors.
  • Facilitate and prepare monthly meetings with Regional Managers in order to discuss works in progress and any issues or concerns related to operations.

Property Manager

JLL (Jones Lang LaSalle)
, NT & QLD
08.2021 - 11.2022
  • Reporting directly to the Relationship Director, Property Management Director, Regional Property Management Lead, and Government stakeholders, I was responsible for overseeing the Property and Asset Management at JLL for and on behalf of the Department of Defence. I commenced as the Property Manager for Northern Territory and following my relocation to Queensland, was appointed the Southeast Queensland Property Manager.
  • Negotiation of leases, lease renewals and rent reviews.
  • Prepare and provide Lease Transaction Plans to the client, outlining JLL’s commercial recommendation and approach to the transaction as part of the lease renewal process.
  • Drafting and executing various essential documentation in line with the Public Governance, Performance and Accountability Act (PGPA) and Land Acquisitions Act (LAA) prior to any lease negotiation.
  • Collaborating with JLL team members to develop and drive strategies, and participating in various team projects.
  • Consistently meeting deadlines for reporting and ensuring that the portfolio is compliant with the Department of Defence and Department of Finance policies and procedures.
  • Providing operational and strategic advice with contract responsibility for property, facility, and lease/license.
  • Liaison with tenants and the client with a customer service-based mindset.
  • Hosting monthly Work in Progress (WIP) meetings with key Government Defence stakeholders.
  • Providing commercial market advice and recommendations to the client demonstrating value for money.
  • Conducting ingoing and outgoing inspections.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Handled resident complaints and expedited maintenance requests.

Property Manager

Ray White Darwin
NT
09.2019 - 08.2021
  • Sole management of a portfolio comprising 120 properties, this position has taught me to balance heavy and demanding workloads and meet multiple expectations whilst adhering to strict timeframes and legislative jurisdictions.
  • Management of financials such as tenant, landlord and creditor payments/accounts.
  • Upholding a strong customer-serviced based attitude in order to establish and preserve a respected repute.
  • Inspect properties on a quarterly basis and provide comprehensive reports to Landlords.
  • Developed and maintained strong working relationships with owners and tenants to minimise hassle for both parties.
  • Implemented rental payment policies and pursued unpaid accounts via phone calls and personal visits.
  • Attending Tribunal (NTCAT) hearings.
  • Answered calls and responded to inquiries from various parties using strong active listening and communication skills to resolve problems.
  • Monitored market trends to ensure competitive pricing structures for properties under management.
  • Managed overall tenant relations and promoted tenant satisfaction.
  • Conducted market appraisals in pursuit of obtaining new business.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Managed all maintenance requests from tenants in a timely manner.
  • Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.

Property Manager

Ray White Bayside
NT
12.2017 - 09.2019
  • Position description is identical to the above at Ray White Darwin.

Administration Officer

Casuarina Senior College
NT
03.2014 - 07.2016
  • I commenced as an Administration Officer under a School Based Traineeship, whilst studying, 3 days per week for the first 12 months. Following completion, Casuarina Senior College then employed me on a full time basis.
  • First point of contact for all student/parent related queries, liaising directly with teachers, parents, and staff in an utmost professional manner.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Manage diaries and create calendar appointments for meetings and conferences
  • Provide administration support to the College senior executive team.
  • Recording minutes at executive leadership team meetings.
  • Creating and distributing weekly publications for the wider College.
  • Stocked inventory and ordered office and kitchen supplies.
  • Assisted with set up for social events and food deliveries.

Education

High School Diploma -

Good Shepherd Lutheran College
Darwin, NT
12-2015

Certificate IV Real Estate Practice (CPP41419) -

Real Estate Institute Northern Territory
Darwin, NT

Agents Representative License (Current, NT) -

Northern Territory Agents Licensing Board
Darwin, NT

Certificate I, II & III in Business -

Charles Darwin University
Darwin, NT

Skills

  • Property Management
  • Tenant Relations
  • Customer Service Focused
  • Relationship building
  • Communication
  • Asset Management
  • Maintenance Coordination
  • Vendor Coordination
  • Business Administration

Accomplishments

  • Rookie Property Manager of the Year 2017 (NT/SA Annual Ray White Awards)

References

References available upon request.

Timeline

Facilities Coordinator

G8 Education
11.2022 - Current

Property Manager

JLL (Jones Lang LaSalle)
08.2021 - 11.2022

Property Manager

Ray White Darwin
09.2019 - 08.2021

Property Manager

Ray White Bayside
12.2017 - 09.2019

Administration Officer

Casuarina Senior College
03.2014 - 07.2016

High School Diploma -

Good Shepherd Lutheran College

Certificate IV Real Estate Practice (CPP41419) -

Real Estate Institute Northern Territory

Agents Representative License (Current, NT) -

Northern Territory Agents Licensing Board

Certificate I, II & III in Business -

Charles Darwin University

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