Hayley Stephens
St Clair,NSW
Summary
Experience customer service professional of over 20 years in fast pace environment, demonstrating a strong ability to adapt to new challenges and work efficiently under minimal supervision. knowing for maintaining a positive demeanor in demanding situations and providing top-notch service. Skilled in team collaboration, problem solving, and maintaining high safety and quality standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Online Shopper
Coles
Ryde, NSW, Australia
03.2023 - Current
- Attention to Detail
- Teamwork
- Communication
- Time Management
- Cleaning Skills
- Organization Skills
Picker Packer
M&J Ingredients
Wetherill Park, NSW, Australia
06.2017 - 01.2021
- Provided excellent customer service, ensuring customer satisfaction in a timely manner
- Maintaining high standards of cleanliness and organization, adhering to safety regulations
- Efficiently processed and packed orders, adhering to quality control measures
- Resolved customers issues promptly, demonstrating strong problem-solving skills
- Supporting team members during peak periods to ensure operational efficiency
- Satisfied customers with quick, accurate service
- Reported any damaged or missing items to management immediately upon discovery
- Inspected picked items for accuracy against customer orders
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Maintained cleanliness of work area while adhering to safety regulations
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers
- Checked expiration dates on perishable items prior to packing them for shipment
- Reported any damaged products to supervisor immediately upon discovery
- Maintained cleanliness of work area, equipment and supplies used in picking process
- Worked additional hours and shifts to meet tight deadlines during peak periods
- Weighed and measured products and materials to meet regulatory requirements
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport
- Printed accurate labels and applied to boxes, crates and containers prior to shipment
- Maintained cleaning equipment and materials in a safe and sanitary working condition
- Experience customer service professional of over 20 years in fast pace environment, demonstrating a strong ability to adapt to new challenges and work efficiently under minimal supervision
- Known for maintaining a positive demeanor in demanding situations and providing top-notch service
- Skilled in team collaboration, problem solving, and maintaining high safety and quality standards
Cleaner
Broadspectrum
Seven Hills, NSW, Australia
01.2014 - 05.2017
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors
- Swept and mopped floors, vacuumed carpets, and dusted surfaces
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces
- Transported trash bags to designated disposal areas
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks
- Followed safety processes for all manual and electric cleaning equipment
- Reported all maintenance issues to supervisors for attention from the maintenance technicians
- Followed company uniform, performance and security policies with every job
Education
Year 10 Certificate
Marsden High School
West RydeSkills
- Attention to Detail
- Teamwork
- Communication
- Time Management
- Cleaning Skills
- Organization Skills
- Adaptability
- Customer Service
- Quality Control
- Problem Solving
- Safety Compliance
- Product Knowledge
Certification
- National Police Check
- Working With Children Check
Timeline
Online Shopper
Coles
03.2023 - Current
Picker Packer
M&J Ingredients
06.2017 - 01.2021
Cleaner
Broadspectrum
01.2014 - 05.2017
Year 10 Certificate
Marsden High School