Summary
Overview
Work History
Education
Skills
Timeline
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Hayley Sullivan

Hayley Sullivan

Redfern,New South Wales

Summary

Knowledgeable Pilates Instructor well-versed in teaching classes, maintaining facilities and relating to students of all backgrounds. Familiar with health and wellness strategies extending beyond classroom environment and dedicated to helping students make positive choices. Prepared for a new challenging entry level role promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

14
14
years of professional experience

Work History

Pilates Instructor and Personal Trainer

Self Employed
08.2013 - Current
  • Maintained a clean and organized studio space, ensuring a safe environment for all participants.
  • Contributed to studio''s revenue growth by promoting private lessons and package deals.
  • Developed strong relationships with clients, resulting in high retention rates and referrals.
  • Conducted workshops on special topics such as prenatal Pilates or rehabilitation exercises to expand client knowledge base.
  • Increased studio membership by conducting engaging group classes for various skill levels.
  • Assisted clients in achieving their fitness goals through consistent progress tracking and regular checkins.
  • Boosted client satisfaction with personalized attention and adjustments during sessions.

Sales Advisor

Elxir
05.2019 - 03.2020
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Developed long-lasting client relationships by providing exceptional customer service.

Medical Receptionist

Mornington Medical Centre
08.2010 - 05.2013
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Performed various administrative tasks by filing, copying and faxing documents.

Education

High School Diploma -

Rosebud Secondary College
Rosebud, VIC
12.2007

Skills

  • Customer Communication
  • Goals and performance
  • Strong enthusiasm
  • Goal-oriented mindset
  • Customer Service
  • Interpersonal communication skills

Timeline

Sales Advisor

Elxir
05.2019 - 03.2020

Pilates Instructor and Personal Trainer

Self Employed
08.2013 - Current

Medical Receptionist

Mornington Medical Centre
08.2010 - 05.2013

High School Diploma -

Rosebud Secondary College

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Hayley Sullivan