Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hayley Thomsen

Hayley Thomsen

Logan City

Summary

Devoted and empathetic professional with experience at Anglicare Southern Queensland and Woodridge State High School, skilled in crisis intervention and emotional support. Proven ability to foster trust and promote self-sufficiency among youth through individualized care plans and rapport building. Proficient at conflict de-escalation and advocating for culturally diverse needs, ensuring a safe and supportive environment.

I believe that I have a natural ability to connect with individuals from diverse backgrounds encouraging them to reach full potential through positive and effective support, has been demonstrated through my 9 years of experience working within the Community Services sector.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Residential Youth Worker

Anglicare Southern Queensland
02.2017 - 12.2025
  • Maintained a safe living environment by enforcing house rules and addressing behavioural concerns promptly and effectively.
  • Assisted residents with daily living activities, promoting self-sufficiency and independence.
  • Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
  • Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
  • Developed strong relationships with residents, fostering trust and open communication to address personal issues.
  • Enhanced youth development by implementing individualized care plans and engaging in therapeutic activities.
  • Collaborated with multidisciplinary teams to provide comprehensive support for resident needs and goals.
  • Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
  • Served as a positive role model by exhibiting appropriate behaviour management strategies during difficult situations.
  • Contributed to a supportive residential atmosphere by modelling healthy behaviours and boundaries for residents to emulate.
  • Monitored residents'' progress, documenting observations and providing feedback to case managers for ongoing treatment planning adjustments.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Contributed to development of individualized plans to support youth goal achievement.

Special Needs Assistant

Woodridge State High School
08.2015 - 12.2016
  • Delivered personalized educational, behavioural, and emotional support to individual students to enable positive learning outcomes.
  • Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Enhanced student learning by implementing individualized education plans tailored to each student''s needs.
  • Established clear expectations for behaviour and academic performance, consistently enforcing rules while demonstrating understanding and flexibility.

Education

Diploma - Community Services

TAFE QLD
Loganlea, QLD
09-2016

Skills

  • Life skills teaching
  • Transportation assistance
  • Substance abuse awareness
  • Mental health support
  • Multicultural competence
  • First aid and CPR
  • Special needs
  • Conflict de-escalation
  • Emotional support
  • Advocacy
  • Crisis intervention
  • Trauma-informed care

Certification

  • Hope & Healing, Anglicare Southern Queensland -2019
  • Provide CRP Training, F.A.S.T First Aid - July 2025
  • First Aid Training, F.A.S.T First Aid - 2023
  • Positive Notice Blue Card - November 2024
  • Improving Lives - 2019
  • Positive Behaviour Support (Standards of Care) - 2024
  • WPH&S (Workplace Health & Safety) - 2024
  • Therapeutic Crisis Intervention - 2024
  • Medication Management - @024
  • Diploma of Community Services - 2016

Timeline

Residential Youth Worker

Anglicare Southern Queensland
02.2017 - 12.2025

Special Needs Assistant

Woodridge State High School
08.2015 - 12.2016

Diploma - Community Services

TAFE QLD

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Hayley Thomsen