Hayley Tickner
Coogee,NSW
Summary
Dependable Enrolled Nurse. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Enrolled Nurse
Sydney Children's Hospital Networl
10.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Chiropractic Assistant
Moss Vale Chiropractic
01.2022 - Current
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Kept patient rooms clean between services and removed used linens for laundering.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Accounts Officer
Anala Pty Ltd
11.2015 - 02.2021
- First Aid Officer
- Accounts Officer
- Senior Case Manager
- Plan Manager
- Executive Assistant to Directors
- Rostering
- Payroll
- Report Writing
- Human Resources
- Administration
- Liaising with cients and families
Administration/Sales Assistant
Raine & Horne Southern Highlands
05.2013 - 12.2014
- Administration
- Executive Assistant to Principle Agent
- Assistant to Sales Agents
- Booked meeting venues and served as main point of contact for sales events.
- Attended and recorded sales meeting minutes, distributed meeting notes and assigned follow-up actions.
- Responded to inbound inquiries from customers, vendors and partners with courteous attitude.
Medical Receptionist
Dr J T Flynn Surgery
07.2012 - 05.2013
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
Education
Bachelor of Nursing - Nursing
Charles Sturt University
Online Diploma of Enrolled Nursing - Nursing
Tafe NSW
Shellharbour06.2022
Certificate IV Property Services - Real Estate
OTEN
Online12.2015
Diploma of Child Youth And Family Intervention - Social And Community Services
BCA National
Moss Vale11.2015
High School Certificate -
Moss Vale High School
Moss Vale12.2009
Skills
- Insurance Verification
- Inventory Restocking and Oversight
- Check-In and Check-Out Procedures
- Completing Insurance Forms
- Updating Medical Records
- Treatment Room Preparation
- Problem Anticipation and Resolution
- Multi-line Telephone System Operation
- Clinical and Operational Judgement
- Wound Care
- Clear Communication
- Critical Thinking
- Patient Relations
- Decision Making
- Medication Administration
- Cleaning and Sanitizing
- Supply Management
- Time Management
- Multitasking and Prioritization
- Appointment Scheduling
- Healthcare Knowledge
- Effective Written and Verbal Communication
- Injury Treatment
- Flexibility and Adaptability
- Conflict Resolution
- Standards Compliance
- Quality Control
- Willingness to Learn
- Patient Chart Tracking
- Vitals Collection and Documentation
- Teamwork and Collaboration
Timeline
Enrolled Nurse
Sydney Children's Hospital Networl
10.2022 - Current
Chiropractic Assistant
Moss Vale Chiropractic
01.2022 - Current
Accounts Officer
Anala Pty Ltd
11.2015 - 02.2021
Administration/Sales Assistant
Raine & Horne Southern Highlands
05.2013 - 12.2014
Medical Receptionist
Dr J T Flynn Surgery
07.2012 - 05.2013
Bachelor of Nursing - Nursing
Charles Sturt University
Diploma of Enrolled Nursing - Nursing
Tafe NSW
Certificate IV Property Services - Real Estate
OTEN
Diploma of Child Youth And Family Intervention - Social And Community Services
BCA National
High School Certificate -
Moss Vale High School
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