Hayley Tough
Canberra,ACT
Summary
I am a hardworking and trustworthy individual seeking team-oriented environment. Adept in multitasking and maintaining grace and efficiency in high-pressure situations to serve customer needs, deliver exceptional service and boost business revenues.
Overview
3
3
years of professional experience
Work History
Before and After School Care Assistant
Woden Community Service
07.2024 - Current
- Supported the emotional well-being of students by providing a listening ear, guidance, and encouragement during challenging situations.
- Developed strong relationships with students, fostering trust and open communication within the before and after school care setting.
- Enhanced student safety by consistently supervising before and after school activities and ensuring adherence to established rules.
Cafe Attendant
Goodwin
08.2023 - 12.2023
- Maintained a clean and organized workstation while adhering to health and safety standards.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Organized take-out orders for customers in an efficient manner.
- Communicated effectively with other staff members regarding customer needs or concerns.
- Operated industrial dishwasher to wash glassware and utensils.
- Assisted in maintaining the overall appearance of the cafe by wiping down counters, tables and chairs after each use.
Front of House Employee
Pialligo estate
08.2022 - 12.2022
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Scrubbed and polished counters to remove debris and food.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Greeted customers and provided friendly customer service.
Front of House Employee
Wildflour bakery
04.2022 - 10.2022
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Scrubbed and polished counters to remove debris and food.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
Education
Canberra College
Canberra, ACT12.2023
Skills
- Team Coordination
- Food Service
- Effective Communication
- Beverage Preparation
- Customer Service
- Accuracy and Efficiency
- Team Player
Additional Information
Charity work for Saint Vincent de Paul
Timeline
Before and After School Care Assistant
Woden Community Service
07.2024 - Current
Cafe Attendant
Goodwin
08.2023 - 12.2023
Front of House Employee
Pialligo estate
08.2022 - 12.2022
Front of House Employee
Wildflour bakery
04.2022 - 10.2022
Canberra College
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