Hayley Turner

Played a key role in launching a new plumbing company, contributing to it's successful establishment.

• Designed company logo, business cards and website, showcasing graphic design skills.
• Initiated and managed Google Business setup, actively responding to customer reviews to enhance online reputation.
• Efficiently scheduled jobs, created and sent invoices, ensuring timely payments.
• Implemented Xero accounting software, handling accounts receivable and payable.
• Conducted reconciliation of financial transactions, both incoming and outgoing.
• Prepared tax return reports and facilitated quarterly Business Activity Statement lodgements.
• Administered weekly payroll, demonstrating proficiency in financial management.

Worked as a Customer Support Specialist for a dynamic 24/7 business bank, handling enquiries related to EFTPOS machines, e-commerce products, bank accounts and business loans.

• Addressed customer enquiries via phone and email, covering various areas such as EFTPOS machine activation, POS integration, technical support troubleshooting, bank account setups and changes, signatory authorisations and deauthorisations.
• Managed procurement of new EFTPOS machines, accessories and replacements as required.
• Arranged and approved loans based on monthly transaction volume of merchants as well as term deposits according to business financial needs.
• Conducted ID checks for all enquiries, ensuring compliance with relevant protocols.
• Entered and maintained accurate data entry for approved applications across Salesforce, Back Office, Customer Hub and Treasury Web.
• Managed customer interactions and reviews on social media using Sprout Social.
• Collaborated with American Express to authorise Amex on EFTPOS machines, ensuring precise data entry for merchants accepting American Express.

Worked in a senior office support role at a busy radiology practice.

• Supervised reception rosters, ensuring adequate coverage and smooth operation.
• Verified and maintained accuracy in all bookings, minimising errors in scheduling.
• Ensured proper entry of Medicare item numbers for accurate rebate processing.
• Managed billing processes for private, Medicare and Workers' Compensation, including payment reconciliation.
• Initiated and followed up on unpaid invoices from insurance companies, ensuring timely resolution.
• Conducted quality assurance checks on patient reports, ensuring accuracy.
• Supervised inventory and office supply procurement.
• Addressed patient enquiries via phone, email and in person, resolving complaints and ensuring satisfaction.
• Coordinated scheduling of appointments with appropriate technicians, ensuring timely and accurate service.
• Provided guidance on preparation requirements for examinations, enhancing patient experience.
• Conducted precise data entry of patient information, maintaining a high level of accuracy.
• Collaborated with doctors and technicians for emergency fit-ins, demonstrating effective communication.
• Generated end of day billing reports for private, Medicare and Workers' Compensation transactions.