Hayley Turner
Melbourne,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Viva energy retail (Reddy express)
Flemington, Vic
09.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Mentored junior team members and managed employee relationships.
- Often worked unsupervised following set instructions by management
- Unloaded and organized logistics stock from deliveries directly onto shelves (including identifying errors with and checking stock)
- Focused on meeting safety standards
- Focused on meeting KPI and conversion targets
- Participated in RED KITE foundation incentives
- Handled cash and promoted monthly specials and products regularly
- Successfully noticed and rectified gaps around the store through ordering new stock
- Successfully managed out of date stock before expiry
Cashier
Mcdonalds
Frankston, Vic
08.2017 - 12.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Operated register to process payments and collect cash payment for order totals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts
Education
High School Diploma -
Mcclelland College
Frankston12-2020
Skills
- Product Knowledge
- Complaint resolution
- Promotional support
- Money Handling
- Teamwork
- Stock replenishment
- Problem-Solving
- POS System Operation
References
References available upon request.
Timeline
Customer Service Representative
Viva energy retail (Reddy express)
09.2022 - Current
Cashier
Mcdonalds
08.2017 - 12.2018
High School Diploma -
Mcclelland College
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