Hayley Turner

Pharmaceutical & biotech equipment supplier

• Manage internal sales and customer support, providing tailored pricing, product information, and lead time updates across clinical, biotech, and pharma clients.
• Act as regular stand-in Customer Service Manager for a key account — Australia's largest biotech company — coordinating high-value orders and resolving escalations swiftly and professionally.
• Process inbound enquiries, identify upselling opportunities, and facilitate timely order fulfilment including picking, packing, and dispatch.
• Reconcile accounts payable, including shipping accruals and supplier invoices.
• Receive and inspect goods to pharmaceutical standards, ensuring quality assurance upon delivery and recording discrepancies.
• Implemented and maintain barcode scanning system (Fishbowl Advanced Mobile with Insignia scanners) to track over 9,000 SKUs across inventory.
• Conduct regular cycle counts, manage bin locations, and optimise warehouse layout to improve space utilisation.
• Handle both domestic and international freight, working directly with customs brokers and third-party freight forwarders.
• Provide admin support including order documentation, price adjustments, and inventory reporting.

TGA-licensed pharmaceutical manufacturer

• Coordinated cannabis product packaging projects in accordance with TGO 93 and GMP requirements.
• Led a team of up to 20 across two departments and shifts, ensuring on-time delivery and compliance.
• Reviewed batch documentation for accuracy and resolved issues by liaising with production and quality assurance.
• Scheduled production runs jointly with the QA Manager, adjusting timelines based on resource and compliance needs.
• Identified and managed non-conformities during receiving, inspection, or in-process QC checks.
• Maintained S4/S8 drug registers in line with legal requirements and ensured traceability for all critical batches.
• Provided direct client liaison, producing accurate project quotes and tracking campaign progress.
• Ensured Fair Work compliance through award-based rostering, breaks, and shift spacing — especially for casuals.

• Managed end-to-end PO creation, invoice reconciliation, and sales order processing using Microsoft Dynamics.
• Supported three financial audits by compiling and verifying relevant accounts and documentation.
• Processed high-value transactions (up to $500K) with precise attention to contract terms and delivery schedules.
• Acted as Stand-In for dispatch, sales admin, and inventory control:
  Created consignments and arranged courier pickups.
  Managed input of manufacturing data and production orders in Fishbowl.
  Tracked cold chain logistics and export documentation.
• Oversaw day-to-day HR processes:
  Created job ads and handled recruitment end-to-end.
  Onboarded ~15 staff including police checks and medicals.
  Led training in SOPs, company policies, and compliance documentation.
  Developed and maintained digital rostering via Deputy and multi-agency platforms.

• Oversaw safe operation of live-fire ranges, applying rigorous safety protocols under Victorian firearm legislation.
• Identified and responded to malfunctions (e.g. misfire, squib, FTE) using both visual and auditory cues, ensuring immediate corrective action and safety for all patrons.
• Maintained expert-level proficiency in firearm safety, inspection, loading/unloading procedures, and coaching.
• Conducted inclusive training sessions tailored to beginners and experienced users.
• Assisted in investigations following safety incidents, filing formal reports where required.
• Provided staff training to reinforce safety standards and compliance.

• Delivered customer service at a high-volume shooting range, managing bookings, memberships, retail sales, and till reconciliation.
• Conducted firearm setup, maintenance, and decommissioning — including inspections for damage, routine servicing, and storage/transport preparation in line with Victorian standards.
• Logged maintenance against firearm asset numbers and flagged damaged scopes and components for repair or removal.
• Handled rental agreements and ensured range readiness.