Hayley Wharfe
SHERWOOD,QLD
Summary
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that best suit.
Overview
15
15
years of professional experience
Work History
Sales Assistant
City Girl City Guy Clothing Store
01.2010
- Processed sales through retail system
- Vacuumed, cleaned and tidied floor
- Rearranged stock
- Assisted customers with determining their needs
- Examined merchandise to verify that it was correctly priced and displayed
- Exceptional customer service
- Communication over phone/email
- Ability to hit store targets
- Invoicing/Quoting
Sales Assistant/Supervisor
AASTAT Office National
11.2010 - 12.2016
- Greeted customers in a timely fashion while quickly determining their needs
- Opening and closing of store independently
- Ability to lead a small or large team to success
- Recommended merchandise to customers based on their needs and preferences
- Composing customer statements
- Contacted customers regarding accounts
- Responded to customer questions and requests in a prompt and efficient manner
- Engaged with customers in a sincere and friendly manner
- Checking off invoices, and importing into computer
- Contacted suppliers about any queries
- Created excel spreadsheets
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Reordered inventory when it dropped below predetermined levels
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Created visual marketing and styled window displays
- Politely assisted customers in person, via telephone and email
- Provided an elevated customer experience to generate a loyal clientele
- Maintained an efficient work environment while manager was away
- Created posters, banners, stickers and documents for customers
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Sales Assistant/Supervisor
Fantastic Furniture
03.2017 - 02.2021
- Completed Cert III in retail, through company based program
- Opening and closing of store independently
- Working hard to meet/exceed store targets
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended Furniture/Accessories/Services to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Teaching new staff members
- Ability to work with other staff members to complete tasks or deal with issues
- Responded to customer questions and requests in a prompt and efficient manner
- Prioritised helping customers over completing other routine tasks in the store
- Helped Customers when any faults occur with stock
- Getting the problem fixed within a timely manner
- Helped staff on appropriately handling difficult and complicated sales
- Created visual displays
- Politely assisted customers in person, telephone and email
- Dealing with complaints or any issues occurring with customer orders/purchases
- Provided an elevated customer experience to generate a loyal clientele
- Maintained an efficient work environment while manager was away
- Wiliness to improve and develop my skills
- Ability to take on new tasks and complete within a set time frame
- Shifting and moving stock in a safe manner
- Ability to lead a small or large team to success
- Reordering stock 3
Product Expert
Winning Appliances
02.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns and online order
- Answered questions about store policies and addressed customer concerns
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Assisted call-in customers with questions and orders.
- Listened to customer needs and desires to identify and recommend optimal products.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigated multiple computer systems and applications to find information.
- Provided training support and offered guidance to new team members.
Education
Cert III in Retail -
Fantastic Furniture
2018
High School Diploma -
Bundaberg State High School
Bundaberg, QLD2010
Cert I in Information Technology -
Bundaberg Tafe
2010
Cert II in Tourism -
Bundaberg Tafe
2010
Skills
- Communication Skills
- Team Leader
- Microsoft Word
- Microsoft Excel
- Spreadsheets
- Powerpoint
- Microsoft Publisher
- Merchandising
- Store displays
- Staff training and development
- Dealing with complaints
- Effective Selling Techniques
- Phone Answering
- Office Supplies and Inventory
- Self starter
Timeline
Product Expert
Winning Appliances
02.2021 - Current
Sales Assistant/Supervisor
Fantastic Furniture
03.2017 - 02.2021
Sales Assistant/Supervisor
AASTAT Office National
11.2010 - 12.2016
Sales Assistant
City Girl City Guy Clothing Store
01.2010
Cert III in Retail -
Fantastic Furniture
High School Diploma -
Bundaberg State High School
Cert I in Information Technology -
Bundaberg Tafe
Cert II in Tourism -
Bundaberg Tafe
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