Summary
Overview
Work History
Skills
Certification
Volantary and Community Work
Timeline
Generic

Hayley Wheeler

Mackay,QLD

Summary

Dependable professional with a proven track record in high productivity and efficient task completion. Recognized for exceptional customer service and support ensuring a good experience and health outcome for patients of Air Liquide. Core competencies include communication, problem-solving, and adaptability, fostering smooth operations and continuous improvement. As a forward-thinking team leader, dedicated to enhancing team performance by leveraging individual strengths of staff for optimal results.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Administrative Manager

Healthy Sleep Solutions
Mackay, Qld
11.2019 - 02.2025
  • Managed the front desk, controlling a busy daily calendar for our team, planning, rescheduling, and booking appointments.
  • Monitored and controlled processes and procedures ensure everything runs smoothly.
  • Managed purchase requests and fulfilled invoicing for all NDIS, Age Care, and MND QLD/MND&ME.
  • Organizing compliance and monitoring of patients for Fit for Work for Coal Board Medicals, work medicals, and drivers' medical certificates in all categories.
  • Liaised with respiratory specialists, cardiologists, and hospitals for sleep study appointments, start therapy, and compliance.
  • Sales and consultations with patients regarding CPAP therapy.
  • Setting up and downloading of nightly sleep studies.
  • Encouraged the team on customer service, productivity, and staying on task, while trying to keep team morale high.

Teacher Aide for Education QLD

Qld Education
Mackay, QLD
11.2017 - 12.2019
  • Implemented strategies to fulfill specific needs of students under guidance of teacher.
  • Introduced a recycling incentive for the students, with the proceeds going to the school for funding of extracurricular activities.
  • Participated in professional development workshops related to teaching methods and behavior management.
  • Built and strengthened positive relationships with students, parents and teaching staff.

Dispensory Technician

Mt Pleasant Pharmacy
Mackay, QLD
02.1992 - 12.1999
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Answered telephones to respond to questions or requests.
  • Adhered strictly to confidentiality policies when dealing with sensitive patient information.
  • Operated cash registers to accept payments from customers.
  • Ensured that all prescriptions were filled accurately according to physician instructions.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Performed data entry tasks into computer systems related to patient files and prescription orders.

Skills

  • Critical thinking and problem-solving
  • Organization and multitasking
  • Customer service management
  • Team player and motivator
  • Policy and procedure facilitator
  • Performance improvement

Certification

  • Cert IV Dispensory Technician - Pharmacy Guild of Australia 1993

Volantary and Community Work

  • President and Club Registrar and of the Rangers Jnr Soccer Club for seven years
  • Mackay Regional Soccer Board Member for Junior Pathway Development for 5 years
  • Miners State League Soccer Board Member - Sponsorship, Promotions and Jnr Development for 3 years
  • P & C President of Fitzgerald State School for 3 years
  • Managed kids' state and national championship titles for teams in soccer, basketball, and hockey

Timeline

Administrative Manager

Healthy Sleep Solutions
11.2019 - 02.2025

Teacher Aide for Education QLD

Qld Education
11.2017 - 12.2019

Dispensory Technician

Mt Pleasant Pharmacy
02.1992 - 12.1999

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Hayley Wheeler