Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Hayley White

Melbourne,VIC

Summary

Excellence-driven senior leader with 16+ years providing significant value for stakeholders.

I am currently managing a key strategic program which has contributed to successful M&A activities for a large healthcare service provider. The program involved directing the activities of 20 staff across 2 residential sites and head office and achieving successful integration.

Recently part of a senior leadership team, reporting to the CEO, supporting a team of project leaders.

Valuable commercial acumen and change management expertise, specifically in projects, M&A and organisational transformation in diverse settings, both not for profit and large, complex organisations.

Strong program management (PgMO), people (HR), systems (IT) and communications integration expertise with a fully-fledged commitment to results.

Highly developed stakeholder engagement ability to drive effective project involvement and organisational change.

Creative and systematic approaches to helping formulate organisational strategies for revenue generation and key projects.

Strong communication and high emotional intelligence skills enable engagement of diverse stakeholders, whilst directing team commitment and contribution to generate inspired action.

A keen eye for detail, natural ability to thrive in challenging situations and experience developing and delivering in alignment to overarching corporate strategy.


Leadership | Program Management | Project Management | Business Development | Strategic Planning | Stakeholder Management | Budget Management | Board Reporting | Cross-functional leadership | Team Building | People Management | CRM | Payroll | Office (Word, Excel, Powerpoint, Outlook) | MS Sharepoint | Trello | Monday.com | Jira | Confluence | Adobe Acrobat | MS Teams | Zoom

Overview

19
19
years of professional experience

Work History

Programs Manager (6 Month Contract Role)

Bluecross / Opal HealthCare
12.2023 - Current
  • Defined clear targets and objectives and communicated to other team members.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate solutions
  • Managed and motivated employees to be productive and engaged in work.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.

Program Management Office (9 Month Contract Role)

ACWIC (Aged Care Workforce Industry Council)
10.2022 - Current
  • Established business practices to support design, implementation and execution of projects
  • Developed and improved project management framework to achieve vision, strategy and outcomes
  • Authored 33-page project governance and risk management document
  • Ensured new projects were scoped and managed
  • Shared key information pertaining to project performance
  • Successfully implemented new project management processes (Trello)
  • Documented creation of projects
  • Managed internal and external stakeholder relationships
  • Managed communications for research, correspondence, reports, government submissions, including but not limited to revenue generation board paper, DoHAC budget submission document
  • Mentored project managers
  • Contributed to long term strategic planning
  • Resolved internal process problems using expertise
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines.

Integration Manager (4 Month Contract Role)

MYOB
06.2022 - 09.2022
  • Worked within M&A (Merger & Acquisitions) BU to deliver two concurrent projects for new acquisitions
  • Managed 10 MYOB People Leaders throughout acquisition journey
  • Project managed, coordinated and oversaw activities for People and Digital (DX) work streams
  • Worked with all workstream leads to manage capacity to deliver to agreed timeframes
  • Ensured all key milestones in People integration journey were achieved to agreed timeframes
  • Delivered company wide integration journey presentations and briefing sessions to team members
  • Analysed data, people metrics and identified key business risks
  • Worked closely with People Leaders across business to determine technology and learning requirements
  • Collaborated closely with project team to ensure overarching success of project
  • Carried out highly detailed day-day-day duties accurately and efficiently
  • Quickly learned new skills and technologies and applied them to daily tasks, improving efficiency and productivity.

Senior Project Manager (6 Month Contract Role)

SEEK
01.2022 - 07.2022
  • Project Managed and Coordinated activities for key strategic partner, University of Auckland
  • Worked closely with Executive Director and Program Manager to achieve critical project outcomes
  • Managed client relationship and requirements and consistently achieved KPI's i.e. increased sales by 20%
  • Authored best practice guidelines document
  • Created project tracking database which was central repository for project progress and reporting
  • Coordinated billing milestones with Finance team
  • Helped establish collaborative project management database Monday.com with Simulations division
  • Oversaw multiple simultaneous projects, maintaining high levels of quality and finalising project before time.

Senior Consultant (Permanent FT Role)

Australian Institute Of Management
03.2018 - 12.2021
  • Managed portfolio of over 100 Government and Private Sector Businesses & key relationships in Melbourne market
  • Held revenue target of $1.2m per annum and consistently achieved revenue targets, qualifying for incentive trip
  • Collaborated with CSO, internal and external stakeholders and attended face-face & virtual meetings
  • Project Managed various corporate training budgets and programs of work
  • Responsible for commercial agreements for key accounts such as City of Melbourne, Melbourne Metro Rail Authority, Victorian Department of Justice and Regulation as well as private-sector businesses such as Tabcorp and Bank Australia.
  • Designed waterfall project plans with input from internal and external stakeholders.

National Account Manager (Permanent FT Role)

Illion (Dun & Bradstreet Pty Ltd)
11.2017 - 03.2018
  • New business prospecting, market segment strategy creation and project planning
  • Writing proposals and finalising business contracts
  • Promptly resolved all customer requests, questions and complaints
  • Built relationships with customers to establish long-term business growth
  • Data analysis activities relating to building out customer requirements
  • Agile approach to signing new business and developing opportunities with Nearmap ($50k+), Employsure (20k+), Dealercell (80k+), Lowes (130k+)
  • Left role due to decision to move to Melbourne.

Account Manager (Permanent FT Role)

Interactive Pty Ltd
09.2014 - 09.2016
  • Managed portfolio of over 100 existing SME clients .
  • Attended regular face-face meetings with customers
  • Up-sell and Cross-sell of Interactive's solution offering in areas of: Hardware Maintenance (IBM, HP, Cisco, DELL), Data Centre, bespoke Cloud solutions and Disaster Recovery
  • Signed on 2 new key business Accounts with no inbound leads (Ninemsn, Foxtel). This was not KPI of my role
  • Formed new relationships with stakeholders across business
  • Consistent achievement of 100% monthly revenue target.
  • Persuading customers of quotations and proposals
  • Daily management of territory pipeline in Salesforce.com and weekly reporting to Senior Manager
  • Thorough relationship management by way of strong rapport building, value adding and extensive questioning and understanding of business
  • Issue management and resolution: being point of contact for service issues, coordinating support efforts and ensuring timely resolution, as per business SLAs.

Channel Account Manager (Permanent FT Role)

Broadreach Services Pty Ltd
02.2014 - 08.2014

Senior Account Manager (Permanent FT Role)

Arkadin Pty Ltd, Now NTT Cloud Communications
03.2010 - 12.2013

Business Development Manager (Permanent FT Role)

Mailcare
02.2009 - 02.2010

Account Manager (Permanent FT Role)

Telstra - Media Division (Sensis)
03.2005 - 01.2009

Education

PMP Certification

Project Management Institute
2021

Bachelor of Arts - Communications - GPA 2.0

RMIT University
VIC
2003

Skills

  • Designed and successfully implemented 33-page project governance framework, work strategy and project operations improvements at ACWIC
  • Strong team builder, having directly managed project teams at ACWIC and People Leaders at MYOB during two business acquisition projects
  • Collaborated effectively with senior leadership team at ACWIC to implement policies and strategic plans
  • Oversaw financial matters relating to ACWIC budget with high attention to detail and contributed to reviewing and re-purposing government funds, and new funding proposal submission
  • Assumed oversight of all ACWIC projects and held responsibility for board reporting
  • Successful business development experience in the education sector and awarded 2019 national high achiever recognition
  • Provided leadership from the overarching program level to mitigate risks and maintain quality standards

Accomplishments

    -NLP - Creating Success - University of Sydney (NSW) (2015)

    -Presentation Skills Training - Phuel (NSW) (2015)

    -New Leader - Australian Institute of Management (VIC) (2018)

    -Leading with Emotional Intelligence - Australian Institute of Management (VIC) (2018)

    -Maximising Productivity Training - Rain Group (NSW) (2018)

    -Building Effective Teams - Australian Institute of Management (VIC) (2022)


Timeline

Programs Manager (6 Month Contract Role)

Bluecross / Opal HealthCare
12.2023 - Current

Program Management Office (9 Month Contract Role)

ACWIC (Aged Care Workforce Industry Council)
10.2022 - Current

Integration Manager (4 Month Contract Role)

MYOB
06.2022 - 09.2022

Senior Project Manager (6 Month Contract Role)

SEEK
01.2022 - 07.2022

Senior Consultant (Permanent FT Role)

Australian Institute Of Management
03.2018 - 12.2021

National Account Manager (Permanent FT Role)

Illion (Dun & Bradstreet Pty Ltd)
11.2017 - 03.2018

Account Manager (Permanent FT Role)

Interactive Pty Ltd
09.2014 - 09.2016

Channel Account Manager (Permanent FT Role)

Broadreach Services Pty Ltd
02.2014 - 08.2014

Senior Account Manager (Permanent FT Role)

Arkadin Pty Ltd, Now NTT Cloud Communications
03.2010 - 12.2013

Business Development Manager (Permanent FT Role)

Mailcare
02.2009 - 02.2010

Account Manager (Permanent FT Role)

Telstra - Media Division (Sensis)
03.2005 - 01.2009

PMP Certification

Project Management Institute

Bachelor of Arts - Communications - GPA 2.0

RMIT University

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