Hayley Whitefield

• Utilized various coaching models and techniques to maximize client success.
• Developed and delivered presentations to educate clients on topics related to coaching.
• Managed administrative tasks including scheduling practices, coordinating travel arrangements, budgeting resources effectively.
• Enhanced team performance by developing and implementing effective netball coaching strategies.
• Celebrated team successes regularly instilling pride and enthusiasm in players driving higher levels of commitment.
• Ensured player safety by enforcing strict adherence to rules and guidelines during practice sessions and games.
• Developed relationships with clients to provide ongoing support and encouragement.
• Implemented a variety of teaching methods, catering to diverse learning styles among athletes on the team.
• Created a positive and supportive environment, fostering strong relationships between players and coaching staff.
• Improved athletes'' skills through comprehensive training sessions tailored to individual needs.
• Developed and delivered effective and engaging coaching sessions to improve performance.
• Advised parents/guardians about player progress throughout seasons ensuring they were well informed about expectations and achievements.
• Offered constructive feedback to clients to help reach goals.
• Assisted in the recruitment of talented players for the team, contributing to its overall success.
• Developed and maintained network of professional resources to refer clients to.
• Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
• Assisted clients in setting and achieving personal and professional goals.
• Increased athlete motivation with engaging drills and exercises designed to challenge their abilities and develop resilience.
• Provided guidance to clients in overcoming challenges and identifying opportunities.
• Encouraged sportsmanship through modeling positive behavior both on and off the court, inspiring respect among teammates.
• Facilitated team building activities and workshops to improve communication, collaboration and productivity.
• Collaborated with other coaches for continuous professional development, sharing best practices in netball coaching techniques.
• Researched latest industry trends and developments to keep abreast of best practices.
• Handled conflict resolution amongst team members promptly while maintaining an unbiased approach.
• Organized team-building activities, enhancing communication among players and strengthening team cohesion.

Incrementum Advisory Group is a family run business

• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Interacted well with customers to build connections and nurture relationships.
• Monitored expenditures to mitigate risk of overages.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced operational risks while organizing data to forecast performance trends.

• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Identified and sourced qualified candidates for open positions to meet organizational needs.
• Assisted with writing job postings and job descriptions for boards.
• Screened and interviewed candidates to evaluate potential employees' qualifications.
• Operated and maintained applicant tracking and candidate management systems.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Managed and sourced from third-party recruiting agencies to expand potential candidate pool.
• Collaborated with managers to identify and address employee relations issues.
• Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
• Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
• Reduced time-to-fill metrics by efficiently managing multiple requisitions simultaneously and prioritizing tasks effectively.
• Advocated for staff members, helping to identify and resolve conflicts.
• Streamlined the interview process for efficiency, resulting in faster hiring decisions.
• Provided support to hiring managers and HR teams to keep recruitment processes aligned with organizational goals.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Tracked recruitment metrics and reported on progress to evaluate recruitment effort success.
• Created recruitment marketing campaigns to attract and engage potential candidates.
• Worked alongside global business leader to deploy new training strategies.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Implemented innovative methods for engaging passive candidates, leading to an increase in qualified applicants for hard-to-fill roles.
• Continuously monitored industry trends to stay current on market conditions affecting talent acquisition strategies.
• Negotiated offers and closed deals to finalize recruitment process and secure best talent.
• Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
• Hired employees and initiated new hire paperwork process.
• Collaborated with hiring managers to develop accurate job descriptions and identify key qualifications for open positions.
• Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.

• Negotiated competitive salary packages and benefits for new hires, contributing to an improved employer brand image and increased employee satisfaction.
• Fostered positive work environment through comprehensive employee relations program.
• Managed recruitment team and trained and mentored new advisors.
• Created and implemented forward-thinking initiatives to improve employee engagement.
• Responsible for leading the Contact Centre business unit to achieve set sales budgets
• Coaching, training and development
• Responsible for end to end compliance of the entire call centre division
• Responsible for the design and execution of a strategy for a sales team
• Design of tailored recruitment methodologies considered specifically for individual clients
• Responsible for running a temp/perm contact centre desk where I had in excess of 180 temporary workers and placed and average of 30 permanent staff per period
• Account manager of large prestigious accounts such as Medibank Private, Superpartners, National Collections and ANZ Contact Centres.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Designed, developed, and implemented successful recruitment process to fill more than [Number] vacancies each year.
• Created a positive candidate experience by maintaining transparent communication and providing timely feedback throughout the recruitment process.
• Customized wording of job profiles, social media techniques, and website subscriptions.
• Organized successful recruiting events such as job fairs and campus visits, raising awareness of company culture and career opportunities.
• Partnered with external agencies to supplement internal efforts when necessary, expanding talent pool reach while maintaining control over the selection process.
• Developed comprehensive job descriptions for various positions, attracting high-quality candidates and ensuring a smooth onboarding process.
• Identified and implemented appropriate strategies to increase employee satisfaction and retention.
• Streamlined the recruitment process by implementing a centralized applicant tracking system, reducing time-to-hire and improving candidate experience.
• Built and strengthened successful relationships with external recruiters and agencies.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Maintained up-to-date knowledge of industry trends and employment legislation changes, ensuring compliance throughout the hiring process.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Built strong relationships with hiring managers through consistent communication, resulting in better understanding of their needs and more efficient candidate selection.
• Conducted thorough interviews and assessments to identify top talent, ultimately increasing employee retention rates within the company.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.