Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Hayley Whittlesea

Hope Valley,SA

Summary

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.

Overview

6
6
years of professional experience

Work History

Server Shift Leader

Africola Canteen
04.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.

Support Worker

Online Support Workers
03.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Front of House/Barista Shift Lead

Hungry Jacks
10.2017 - Current
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorised ingredients and recipes for wide variety specialty drinks.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.

Server/Food Preparation Worker

Wholefoods By Argo
08.2021 - 04.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximise team agility and performance.

Front of House Team Member

Argo On The Parade
08.2021 - 04.2023
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.

Education

Certificate III - Individual Support (Disability)

Open Colleges
10.2023

High School Diploma -

Modbury High School
Modbury, SA
11.2020

Certificate III - Retail

TAFE SA
Adelaide, SA
07.2019

Skills

  • Food Safety
  • Safe Handling Standards
  • Customer Loyalty
  • Employee Training
  • Job Assignments
  • Evaluating Employee Work
  • Client Support
  • People Management
  • Analytical Thinking
  • Client Coping Mechanisms
  • Ability to Lift
  • Fine Motor Skills

Additional Information

Volunteer Work:

  • Modbury High School events
  • Netball and Dance Fundraisers
  • Community working bees
  • Coach netball team


Leadership:

  • Student leader in primary and high school – sports captain
  • Student leader on overseas school exchange
  • Trainer for new employees
  • In charge of store and junior staff when Manager is not working
  • Team leader/management positions at every workplace

References

Gina Hickson  

Online Support Worker Manager 

0435 576 800


Bruno Ataide Martins

Wholefoods Manager

Africola Canteen Manager

0406 330 003


Beau Briner 

Hungry Jacks Manager

0450 476 415


Timeline

Server Shift Leader

Africola Canteen
04.2023 - Current

Support Worker

Online Support Workers
03.2023 - Current

Server/Food Preparation Worker

Wholefoods By Argo
08.2021 - 04.2023

Front of House Team Member

Argo On The Parade
08.2021 - 04.2023

Front of House/Barista Shift Lead

Hungry Jacks
10.2017 - Current

Certificate III - Individual Support (Disability)

Open Colleges

High School Diploma -

Modbury High School

Certificate III - Retail

TAFE SA

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Hayley Whittlesea