Hayley Wilkinson
Caloundra,QLD
Summary
With a strong work ethic and excellent attention to detail, I am a reliable and motivated professional who prioritizes safety, communicates clearly, and contributes positively to both team success and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Food & Beverage Attendant
Kings Beach Bar
01.2023 - Current
- Provided friendly and efficient service to customers in a high-volume bar and restaurant environment
- Took and served food and beverage orders accurately, ensuring customer satisfaction
- Assisted with bar service, including drink preparation and handling cash and EFTPOS transactions
- Maintained cleanliness and hygiene standards in line with health and safety regulations
- Collaborated with team members to ensure smooth daily operations
- Handled customer inquiries and resolved issues promptly and professionally
- Gained experience in multitasking during peak service periods
- Adapted to various roles as needed, contributing to a flexible and supportive team
Cabin Crew
Virgin Australia
03.2023 - 06.2025
- Conducted comprehensive safety equipment and security checks to ensure compliance with aviation standards.
- Delivered exceptional in-flight service, including meal and beverage distribution, while maintaining a high level of customer satisfaction.
- Responded promptly and effectively to passenger inquiries and complaints to enhance the travel experience.
- Provided safety briefings to passengers requiring additional assistance, including those seated in emergency exit rows, wheelchair users, and travelers with infants.
- Responded calmly and efficiently to inflight medical emergencies, collaborating with medical professionals and applying first aid as required.
- Maintained clear and consistent communication with fellow crew members and flight deck to ensure smooth flight operations.
- Performed regular cleaning duties to uphold high hygiene standards throughout the aircraft.
- Frequently stepped into a leadership role as acting manager on flights, ensuring operational continuity and team coordination.
Restaurant Manager
Three Restaurant Bar & Grill
QLD, QLD
12.2016 - 01.2023
- Oversaw daily restaurant operations to ensure seamless service delivery and a high standard of food and beverage quality.
- Delivered exceptional customer service while consistently striving to maintain a high level of customer satisfaction.
- Efficiently handled and resolved customer complaints with professionalism and urgency.
- Organised and supervised staff shifts to maintain optimal staffing levels and service coverage.
- Managed weekly staff rosters and conducted interviews to support recruitment and staffing needs.
- Monitored inventory levels on a weekly basis and placed timely orders to ensure adequate stock.
- Ensured compliance with Responsible Service of Alcohol (RSA) regulations at all times.
- Processed customer payments, including handling cash and card transactions accurately.
- Delivered customer checks promptly and maintained financial accountability throughout shifts.
Administration Assistant
Cactus Wellhead
Brendale, QLD
05.2018 - 09.2021
- Answered phone calls from clients and vendors, assisted visitors, and maintained a professional front-of-house presence.
- Organised and managed travel and accommodation arrangements for field service and sales teams.
- Provided timely and accurate quotations to clients, converting quotes into sales.
- Coordinated deliveries and managed freight bookings for various customer locations.
- Successfully implemented systems that improved collections and reduced outstanding accounts receivable.
- Handled sensitive complaints and grievances with discretion to ensure swift and satisfactory resolutions.
- Managed accounts receivable and weekly billing processes, including collections follow-up, and general ledger postings.
- Developed and implemented systems that led to faster invoicing cycles.
- Monitored and managed both Accounts Payable and Receivable to streamline cash flow.
- Collaborated with staff to ensure accuracy in sample requests, billing, and general administrative duties.
- Resolved complex client/customer issues efficiently, maintaining high levels of satisfaction and loyalty.
- Actively listened to clients, assessed their concerns, and provided prompt and effective resolutions to build trust and retain business.
Education
Provide First Aid -
Allens Training
Birtinya08-2022
Graduated year 12 - Little Mountain
Meridan State College
Little Mountain12.2016
Certificate III -
Business
Little Mountain11-2016
Certificate I -
Hospitality
Little MountainLittle Mountain
Certificate II -
Workplace Practices
Little MountainLittle Mountain
Certificate II -
Tourism
Little MountainLittle Mountain
Certificate II -
Skills For Work And Vocational Pathways
Little MountainLittle Mountain
Provide Responsible Service of Alcohol -
Australisia
OnlineOnline
Skills
- Customer service
- Communication skills
- Leadership
- Attention to detail
- Safety compliance
- Adaptability
- Reliability
- Team collaboration
References
- Kai Graham, Kings Beach Bar, Venue Manager, 0492 841 463
- Taliah Bulesic, Virgin Australia, Cabin Manager, 0434 008 5323
Timeline
Cabin Crew
Virgin Australia
03.2023 - 06.2025
Food & Beverage Attendant
Kings Beach Bar
01.2023 - Current
Administration Assistant
Cactus Wellhead
05.2018 - 09.2021
Restaurant Manager
Three Restaurant Bar & Grill
12.2016 - 01.2023
Provide First Aid -
Allens Training
Graduated year 12 - Little Mountain
Meridan State College
Certificate III -
Business
Certificate I -
Hospitality
Certificate II -
Workplace Practices
Certificate II -
Tourism
Certificate II -
Skills For Work And Vocational Pathways
Provide Responsible Service of Alcohol -
Australisia