HAYLEY WILLIAMS
Logan City,QLD
Summary
Dynamic property management professional with a proven track record of delivering exceptional results through effective oversight of multiple properties. Expertise in enhancing tenant satisfaction and fostering strong client relationships, supported by a solid foundation in lease renewal processes and maintenance supervision. Recognized for adaptability to changing needs while maintaining high standards, along with strong problem-solving skills that drive operational efficiency and high occupancy rates. Exceptional communication and organizational abilities facilitate seamless management of maintenance, leasing, and financial tasks, ensuring a consistently positive experience for all stakeholders.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Junior Property Manager
Golden Gates Realty
11.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final Exit reports and Entry Reports.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Restaurant Manager
McDonald's
01.2023 - 10.2024
- Currently serving as the Restaurant Manager at McDonald's, I am responsible for overseeing all aspects of restaurant operations, including customer service, staff management, and financial performance. My key responsibilities include:
- Leading a team of staff members to deliver exceptional service and maintain high standards of cleanliness and efficiency.
- Implementing health and safety procedures to ensure the well-being of both customers and staff.
- Managing inventory and ensuring product quality and availability.
- Driving business growth through effective product management and strategic decision-making.
- Building strong relationships with customers and creating a positive dining experience.
- Create and manage staff rosters to ensure a safe and efficient workflow
- Meeting all personal KPI goals and leading the store to excel
- Created training materials and conducted training sessions to ensure compliance with policies and procedures
- Led monthly team meetings to foster collaboration and communication across departments
- Conducted regular performance reviews to provide feedback and guidance to mentees
- Developed and implemented a program to help employees transition into leadership roles
- Established one-on-one meetings with mentees to identify areas of improvement and provide guidance
Shift/Department Manager
McDonald's
10.2021 - 02.2023
- Achieved sales goals consistently over a period of 12 months, resulting in a promotion to Department manager
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Led and motivated a team of 120 employees
Crew Member/Trainer
McDonald's
04.2016 - 10.2021
- Trained new crew member's on best practices, resulting in improved customer experience
- Maintained a clean and organized work area to ensure the safety of both the crew and customers
- Learned and followed all store policies and procedures
- Assisted customers with locating items and providing product information
Education
Certificate - Real Estate
Property Of Occupations Act 2014
Queensland Government 07-2025
Cert III - Retail
McDonald's RTO
10-2024
Certificate IV - Real Estate
Cert IV in Real Estate Practice
REIQ06-2025
Food Safety Supervision Skill Set - undefined
McDonald's RTO
02.2020
Cert II - Hospitality
AURORA TRAINING INSTITUTE
06.2018
Skills
- Team leadership
- Operations management
- Customer service
- Business development
- Preventive Maintenance
- Lease renewals
- Tenant communication
- Exceptional oral and written communication skills
- Property tours and inspections
- Maintenance scheduling
- Administrative support
- Tenant and eviction laws
- Maintenance coordination
- Reviewing property agreements
- Contract negotiation
- Valid QLD driver's license
Accomplishments
- Oversaw multiple residential family properties totalling over 110 individual units.
- Skilled in PropertyMe, Inspection Express, Rex, RealEstate/Ignite, and Realworks
- Maintained 95% or higher occupancy rate for entire length of employment.
- Supervised team of 50+ staff members ( Mcdonald's)
Certification
- REIQ- Commercial RealEstate Certificate Training - Sep 2025
Timeline
Junior Property Manager
Golden Gates Realty
11.2024 - Current
Restaurant Manager
McDonald's
01.2023 - 10.2024
Shift/Department Manager
McDonald's
10.2021 - 02.2023
Crew Member/Trainer
McDonald's
04.2016 - 10.2021
Food Safety Supervision Skill Set - undefined
McDonald's RTO
Cert II - Hospitality
AURORA TRAINING INSTITUTE
Certificate - Real Estate
Property Of Occupations Act 2014
Cert III - Retail
McDonald's RTO
Certificate IV - Real Estate
Cert IV in Real Estate Practice
Similar Profiles
ANGELIE TYRELLANGELIE TYRELL
Certified Nurse Assistant (CNA/PCA) at Golden Gates RehabilitationCertified Nurse Assistant (CNA/PCA) at Golden Gates Rehabilitation
Nathaniel SchiedNathaniel Schied
Landscaper at Golden Gates Landscaping And Excavating LLCLandscaper at Golden Gates Landscaping And Excavating LLC
Joseph OforiJoseph Ofori
Manager of Business Development and Sales at Barefoot Farms and Golden Gates LodgeManager of Business Development and Sales at Barefoot Farms and Golden Gates Lodge
Alexis PetersAlexis Peters
Service Desk Team Leader at St Vincent's Health AustraliaService Desk Team Leader at St Vincent's Health Australia
Cody WinnettCody Winnett
Assistant Department Manager at WoolworthsAssistant Department Manager at Woolworths