Hayley Young
Gold Coast
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency. Known for strong communication skills, organizational abilities, and committed to maintaining accuracy and quality. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Inventory & Fulfillment Coordinator
MooGoo
Burleigh Heads, QLD
02.2024 - 08.2024
- Accurately processed and managed incoming orders, ensuring timely fulfillment and shipment.
- Monitored stock levels, conducted audits, and updated inventory records to ensure accurate reporting.
- Maintained accurate records of orders, shipments, and inventory movements using warehouse management software.
- Ensured all orders met company standards and regulatory requirements before dispatch.
- Collaborated with internal teams and provide regular reports on order status, stock levels, and fulfillment performance.
Golf Shop Attendant/Administrative Assistant
Golf North Properties
Kitchener, Canada
04.2022 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Performed both opening and closing procedures for the golf course. (key holder)
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Assisted customers booking tee times through phones calls, emails, as well as in person.
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Resolved customer complaints with a solutions-oriented approach, ensuring satisfaction and maintaining a positive reputation for the golf shop.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Balanced the register nightly, logging deposits and transactions
- Completed and documented inventory of store merchandise
Receptionist/Administrative Assistant
LA Fitness
Kitchener - Waterloo, Canada
01.2022 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered and directed incoming calls to the appropriate individual or department
- Responded to customer inquiries via telephone, email, and in person
- Scheduled and managed appointments
- Performed duties such as scanning, filing, and photocopying documents
- Maintained customer records ensuring their accuracy and confidentiality
- Received customer payments and filed receipts
- Handled incoming and outgoing mail and packages
- Maintained the office area and ensured the reception area was always neat and organized
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, and in person.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Ontario Secondary School Diploma -
Grand River Colligate Institute
Kitchener, Ontario06.2022
Skills
- Ability to Multitask
- Critical thinking and problem solving
- Customer/Client relations
- Effective Time Management
- Ability to Work Under Pressure
- Communication Skills
- Highly Motivated
- Organization skills
Certification
CPR/AED Level A, Canadian Red Cross, 03/01/23, 03/01/26
Languages
English
Timeline
Inventory & Fulfillment Coordinator
MooGoo
02.2024 - 08.2024
Golf Shop Attendant/Administrative Assistant
Golf North Properties
04.2022 - 11.2023
Receptionist/Administrative Assistant
LA Fitness
01.2022 - 04.2023
Ontario Secondary School Diploma -
Grand River Colligate Institute