Hayley Parzis
Kensington Gardens ,SA
Summary
I consider myself to be valued, high-performer who takes great pride in my work. I have an extensive portfolio of both international and domestic project accomplishments spanning 10+ years. I am an outgoing, hands-on professional bringing valuable relationship building and retention skills, which amassed a diversified network of service providers, clients and friends ensuring optimal quality and results for successful client events and services. I am a driven multitasker who very much enjoys seeing clients visions come to life and assisting companies grow their reputations within the community.
As a loving mother of three girls that currently attend Loreto College, I would enjoy transitioning my skills, experience and knowledge and of course my overall love of event management across to Loreto College that our family values so much.
I would like to boost the Loreto values through college events and it would give me great pleasure in doing so and giving back to the school in doing something that I love. I am passionate in events and parents within the Loreto Community often speak highly of my events and parties many years after they have happened and those are the moments that I would love everyone to experience within the Loreto College school community. Hardworking employee enthusiastic about learning required tasks and values requested inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Sales Partner
TOOP+TOOP
01.2021 - Current
- Developed and delivered engaging sales presentations to convey product benefits.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Collaborated with cross-functional teams to address client needs and close deals efficiently.
- Trained new employees on customer service, money handling and organizing strategies.
- Kept detailed records of daily activities through online customer database.
- Established long-term customer relationships by providing exceptional customer service.
- Contributed to team objectives in fast-paced environment.
- Developed, maintained and utilized diverse client base.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Conducted comprehensive market research to identify new business opportunities and trends in the industry.
- Set and achieved company defined sales goals.
- Built diverse and consistent sales portfolio.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Built relationships with customers and community to promote long term business growth.
- Contributed to event marketing, sales and brand promotion.
- Contributed to the development of new sales strategies and initiatives, ensuring alignment with overall organizational goals and objectives.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients and developed relationships with key personnel.
- Negotiated contracts with clients, securing favourable terms for both parties while maximizing profitability.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
- Partnered with key stakeholders within the organization to ensure seamless delivery of products or services to clients postsale.
- Stayed current on company offerings and industry trends.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted Executive sales partners in open inspections
- Created all marketing and brochures for promotions
- Liaised with clients on proposals and executing end goals seamlessly
Weddings and Events Coordinator - Business Owner
Belle Of The Bay Williamstown
01.2012 - 10.2018
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed all weddings and events from start to finish
- Met with new and existing clients to create their dream events
- supervised staff through out event run times
- led a team of 25 from kitchen to wait staff
- liaised with external providers for all events
- created event briefs for clients
- Handled incoming and outgoing shipping and receiving activities.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Completed bi-weekly payroll for 25 - 30 employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Supervised and managed bar staff and ensuring all staff were compliant with RSA certificates and requirements
- Manged kitchen staff and ensured food safety logs were adhered too at all times
Business Owner - Wedding and Events Executive
Wedding Stylists Melbourne
03.2008 - 12.2011
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Set up my own business and shop front from scratch on Spencer Street in Melbourne City
- Fast become one of Melbournes most reputable Wedding and Events organisers across major hotels such as Crown Towers, The Grand Hyatt, Flemington Racecourse, Rydges Hotels and private venues across The Docklands Precincts.
- Set up and designed dream events for all clients starting with a vision and creating spectacular and memorable events
- sourced centrepieces from overseas and set up weekly across hotels
- Was the first company in Melbourne to start a Photobooth company where clients would hire these out for weddings, events and Christmas Parties called Photobooth Rental Melbourne
- Designed and implemented my own websites
- Manged budgets effectively for clients
- attended and assisted at venues where required to ensure smooth delivery of clients wishes
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Mitigated risks by developing comprehensive contingency plans for various potential scenarios.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Maintained on going relationships with external providers and venue managers
Lead International Flight Attendant
QANTAS AIRWAYS LTD MELBOURNE - Melbourne Airport
01.2006 - 02.2008
- My first "Dream job" of being an international flight attendant kicked off with training across a Melbourne ground school then off to Sydney for training and then onto Cairns , QLD where I was selected for Jetstar Australia to launch the inaugural flights from Cairns to Nagoya in Japan.
- Flew over a rotating 24/7 roster to Japan, Hawaii, Bali
- Worked within a rotating team across a wide range of nationalities
- Resolved passenger conflicts and medical emergencies during flights.
- Used excellent customer service skills in addressing passengers' needs.
- Welcomed passengers aboard and provided overview of safety procedures.
- Relayed updates and information to passengers after confirming key details with pilot.
- Managed inventory of on-board supplies, optimizing resource usage and reducing waste.
- Completed pre-flight safety checks to reinforce passenger safety.
- Ensured safety and comfort of customers onboard aircraft.
- Expedited meal services while maintaining strict food safety guidelines through careful coordination among cabin crew members.
- Developed rapport with frequent flyers, creating lasting relationships that contributed to repeat business for the airline.
- Responded to passenger emergencies to provide first aid.
- Collaborated with flight crew members to deliver a seamless travel experience, resulting in high customer satisfaction ratings.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Conducted regular training sessions for fellow crew members on safety protocols, first aid procedures, and exemplary customer service techniques.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Coordinated with ground staff to ensure timely turnaround of aircraft, minimizing delays and maximizing on-time performance.
- Kept abreast of industry trends by attending relevant conferences and workshops, continually enhancing personal knowledge base in order to better serve customers onboard international flights.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
Primary School Years
St Peters Collegiate Girls School
Stonyfell, S.ASenior School Years - VCE
Mount Waverley Secondary College - Middle/Senior Campus
Mount Waverley, VICResponsible Service of Alcohol Certification
William Angliss Institute of TAFE
Melbourne, VICSenior Level 2 First Aid Certification
St Johns Ambulance Victoria
Victoria Land Sales Agent Representative Course
Harcourts Training Academy
Adelaide, SABusiness Management
Melbourne, VICSkills
- Business Development
- Event Management
- Wedding planning and management
- Systems and software expertise
- Customer Relationship Building
- Sales Development
- Customer Service
- Client Service
- Lead Generation
- Account development
- Records Management
- Regulatory Compliance
- Contract Negotiation
- CRM proficiency
- Sales Forecasting
- Strategic Planning
- Network development
- Understanding workplace policies and privacy measures ensuring all protocols are met
- Development of outstanding and memorable events
Timeline
Sales Partner
TOOP+TOOP
01.2021 - Current
Weddings and Events Coordinator - Business Owner
Belle Of The Bay Williamstown
01.2012 - 10.2018
Business Owner - Wedding and Events Executive
Wedding Stylists Melbourne
03.2008 - 12.2011
Lead International Flight Attendant
QANTAS AIRWAYS LTD MELBOURNE - Melbourne Airport
01.2006 - 02.2008
Primary School Years
St Peters Collegiate Girls School
Senior School Years - VCE
Mount Waverley Secondary College - Middle/Senior Campus
Responsible Service of Alcohol Certification
William Angliss Institute of TAFE
Senior Level 2 First Aid Certification
St Johns Ambulance Victoria
Land Sales Agent Representative Course
Harcourts Training Academy
Business Management
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