Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Haylie McShane

Sandy Bay,TAS

Summary

Dynamic and compassionate Pharmacy Assistant with a proven track record at Priceline Pharmacy, excelling in customer support communication and medication dispensing. Demonstrated ability to enhance customer satisfaction and streamline inventory management. Skilled in pharmacy law compliance and offering empathetic patient counseling, significantly improving team efficiency and patient care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Rohan Targett
04.2019 - 07.2021

Managing

  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Assisted pharmacists in preparing complex medication compounds, adhering to precise formulations.
  • Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
  • Enhanced team communication, organizing regular meetings to discuss workflow improvements.
  • Increased customer satisfaction, providing compassionate care and detailed medication instructions.
  • Ensured clean and organized work environment, complying with safety and hygiene standards.
  • Streamlined medication inventory management, implementing efficient stock rotation system.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Re-stocked shelves with prescribed medications and health care products.
  • Organized pharmacy area to maintain clean and orderly environment.

Stable Hand & Trackwork Rider

12 Oaks Thoroughbreds
04.2023 - 12.2023
  • Managed daily care of horses, including feeding and grooming routines.
  • Improved stable cleanliness by maintaining regular cleaning schedules and organizing equipment.
  • Ensured horse safety by conducting regular checks and monitoring behavior.
  • Assisted with training exercises for improved horse performance.
  • Coordinated with veterinarians to schedule routine health check-ups for horses.
  • Maintained records of horse health, training progress, and stable activities for accurate documentation.
  • Assisted in transporting horses safely to various locations.
  • Worked collaboratively with other stable hands to ensure efficient stable operations.
  • Conducted minor repairs in the stable to maintain a safe environment.
  • Managed feeding schedules and adjusted diets for optimal horse nutrition.
  • Maintained saddles, bridles, and riding gear and helped fit items to specific horses.
  • Monitored horse behavior closely, promptly addressing any issues or concerns to maintain their wellbeing.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.

Pharmacy Assistant

Priceline Pharmacy
02.2024 - Current
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Updated computer system with current customer, payment and inventory information.
  • Supported operations with filing, copying and faxing.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
  • Trained new pharmacy assistants, sharing best practices for medication dispensing and customer service.
  • Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.

Education

Year 7-10 -

Sacred Heart College
New Town, TAS
10.2019

Skills

  • Shelf Organization
  • Customer Support Communication
  • Data entry
  • Product restocking
  • POS
  • Patient counseling
  • Processing payments
  • Computer savvy
  • Secure storage of medications
  • Pharmacy law compliance
  • Drug formulary knowledge
  • Customer service

Certification

S2/S3 certificate

Cert III in Community Pharmacy

Additional Information

Although majority of my experience lies in Pharmacy, I would love to branch out into a different field of work. With 5 years of customer service experience and the added bonus of being a fast and attentive learner, I feel I would be a great asset to any future team I have the opportunity to join!

Timeline

Pharmacy Assistant

Priceline Pharmacy
02.2024 - Current

Stable Hand & Trackwork Rider

12 Oaks Thoroughbreds
04.2023 - 12.2023

Pharmacy Assistant

Rohan Targett
04.2019 - 07.2021

Year 7-10 -

Sacred Heart College
Haylie McShane