Summary
Overview
Work History
Skills
References
Timeline
Generic

HAZE HARRINGTON

Melbourne,VIC

Summary

Proactive professional with 9 years of work experience, I am an enthusiastic candidate who possesses strong customer service, communication, and interpersonal skills. Proven track record of creating a welcoming atmosphere and providing high-quality, professional service to customers. Skilled in the preparation, presentation, and sale within Retail and Hospitality industries. Hardworking, highly motivated & eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities & adapts to different processes and drive company objectives.

Overview

5
5
years of professional experience

Work History

SUPERVISOR

LE MELT
03.2024 - Current
  • Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

CASUAL SALES ASSISTANT

ZARA - Bourke Street
12.2023 - 02.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
  • Processed transactions accurately while maintaining high level of customer service.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Helped customers locate products and checked store system for merchandise at other sites.

FULL-TIME BARISTA

NO.5 CAFÉ
02.2021 - 12.2023
  • Maintained clean and healthy environment by following proper safety and sanitation regulations
  • Delegating tasks
  • Adjusting Grind to Brewing espresso and steaming milk to craft specialty drinks for customers
  • Maintained inventories by replenishing coffee bean supply and cafe product's
  • Responding to customer queries and complaints
  • Handling cash, stocking tills with extra change and securing money after closing
  • Establishing and maintaining positive relationship with consumers
  • Perform stock take
  • Constantly expanded personal knowledge of coffee styles and varieties
  • Maintained regular and consistent attendance and punctuality
  • Cultivated ability to recall customers' names and address each by name
  • Completed daily store opening and closing tasks.
  • Maintained clean and organized workspace for optimal productivity and safety.

LARGARDERE GROUP - RETAIL/Lead Barista

BNE - AIRPORT
10.2019 - 05.2023
  • Maintained clean and healthy environment by following proper safety and sanitation regulations
  • Adjusting Grind to Brewing espresso and steaming milk to craft specialty drinks for customers
  • Maintained inventories by replenishing coffee bean supply, cafe and retail product's
  • Responding to customer queries and complaints
  • Handling cash, stocking tills with extra change and securing money after closing
  • Establishing and maintaining positive relationships with consumers
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers/customers
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Assisted passengers with direction to check-in
  • Constantly expanded personal knowledge within Largadere Group
  • Maintained regular and consistent attendance and punctuality

CASUAL CHECKOUT OPERATOR- FRUIT & VEGE

WOOLWORTH GROUP
11.2022 - 02.2023
  • Fruit & Veg team member, filling products, quality checks and stock counts
  • Checkout - Self Checkout, take payments, supervise Self-checkout
  • Night fill team member, restocking shelves.

EVENTS TEAM MEMBER

THE CALILE HOTEL
03.2019 - 05.2022
  • Assisted with set-up and clean-up of event equipment
  • Set up and managed event registration desks and provided customer service to attendees
  • Provided exemplary customer service when interacting with event attendees
  • Demonstrate high standard of customer service for well-known company
  • Client networking.

BARISTA SHIFT SUPERVISOR

SHORT STREET ESPRESSO - GOVERNMENT BUILDING
02.2019 - 01.2021
  • Handled cash and credit card transactions, balancing cash drawer at end of shift
  • Used POS system to process sales and refund transactions
  • Set up promotional displays and signage to increase sales
  • Greeted customers and engaged in conversation to assess needs and grow rapport
  • Received and processed online orders for shipment or store pick-up
  • Undertook comprehensive training for FOH with internationally certified trainer
  • Maintained customer satisfaction
  • Managed customer dispute resolution
  • Co-ordination of large bookings and functions
  • Performed high standard of customer service.

Skills

  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Exceptional communication
  • Training and mentoring
  • Inventory Control
  • Processes and procedures
  • Time management
  • Flexible Work Schedule
  • Superior customer service
  • Exceptional at working in high pressure environment/situations

References

  • Shay Hayston, No.5 Cafe, (040) 044-2769, shayznaki@hotmail.com
  • Carmela Nucifora, LARGADERE GROUP, (042) 481-2655, cnucifora@hotmail.com

Timeline

SUPERVISOR

LE MELT
03.2024 - Current

CASUAL SALES ASSISTANT

ZARA - Bourke Street
12.2023 - 02.2024

CASUAL CHECKOUT OPERATOR- FRUIT & VEGE

WOOLWORTH GROUP
11.2022 - 02.2023

FULL-TIME BARISTA

NO.5 CAFÉ
02.2021 - 12.2023

LARGARDERE GROUP - RETAIL/Lead Barista

BNE - AIRPORT
10.2019 - 05.2023

EVENTS TEAM MEMBER

THE CALILE HOTEL
03.2019 - 05.2022

BARISTA SHIFT SUPERVISOR

SHORT STREET ESPRESSO - GOVERNMENT BUILDING
02.2019 - 01.2021

Similar Profiles

CREATE PROFILE
HAZE HARRINGTON