Summary
Overview
Work History
Education
Skills
Dance
Timeline
Generic

Hazel Bird

Melbourne,VIC

Summary

I am a young service-oriented individual with five years of people-facing experience, with a stellar satisfaction record. I am adept at managing customer experiences, responding quickly to customer needs, and using effective communication across all departments. I am able to function well in high-stress environments with professionalism and courtesy, as well as working in coordination with fellow staff and management at all times. I am an experienced and skillful woman, striving to provide high quality service to callers, through face-to-face interactions and via email to meet all needs. I aim to keep and increase customer satisfaction with every relationship, and understand the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.

Overview

8
8
years of professional experience

Work History

Customer Service Consultant

BankFirst
Hawthorn, VIC
10.2024 - Current
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints through effective communication and problem-solving.
  • Managed customer accounts using CRM software to track interactions.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Greeted customers and answered inquiries promptly and professionally.
  • Developed relationships with customers to ensure repeat business opportunities.
  • Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
  • Adhered to company policies while providing excellent customer service.

Administatrion Officer

South Eastern Gaskets
10.2023 - Current
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Coordinated month-end closing activities to ensure timely completion of financial statements for executive review and decision-making purposes.
  • Maintained up-to-date customer records, facilitating accurate invoicing and prompt payment receipt.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.

Bank Officer

Bank Australia
04.2022 - 10.2023
  • Balanced daily statements, updated account information for new accounts and reconciled cash according to proper accounting techniques
  • Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter
  • Communicated with customers about account balances and other matters relating to outstanding loans or deposits
  • Identified opportunities for cross-selling additional products to existing customers.
  • Trained new staff members on banking procedures and policies

Concierge Officer

Ability Action Australia
07.2021 - 03.2022
  • Trained new staff members on procedures and policies
  • Utilized strong communication skills to effectively relay important information between clients and staff members.
  • Established and maintained relationships with individual and business customers and provided assistance with problems these customers may encounter
  • Communicated with customers about account balances and other matters relating to outstanding loans or deposits
  • Identified opportunities for cross-selling additional products to existing customers.

Postal Services Officer

Australia Post
12.2018 - 07.2021
  • Inspected facilities regularly in order to identify potential issues or maintenance needs
  • Arranged for interpreters and translators when patrons required such services
  • Provided training and guidance to new staff members on the company's policies, procedures, and services
  • Conducted regular meetings with team members in order to discuss current initiatives or strategies
  • Developed effective relationships with key stakeholders such as suppliers and vendors
  • Resolved customer complaints in an efficient manner while ensuring customer loyalty and satisfaction
  • Received letters and parcels and place mail into bags
  • Weighed letters and parcels, computed mailing costs based on type, weight, and destination, and affixed correct postage
  • Performed manual sorting duties when needed by separating mails into different categories such as regular mail, express mail
  • Completed cash handling, balancing and transactional duties at the end of each day
  • Handled complaints via face-to-face, phone and email in an acceptable empathetic, time-appropriate manner
  • Relieved absences across 11 offices in Melbourne
  • Attended weekly meetings with management to discuss goals, objectives and strategies for improving sales performance
  • Displayed strong organizational skills, ensuring store displays were neat and orderly at all times
  • Assisted with the training of new staff members, demonstrating procedures for cash handling and customer service standards
  • Supported cleanliness of store by cleaning shelves, counters and displays
  • Counted money to verify amounts, issue correct change and provide receipts for funds received

Retail Assistant

That Bakery
03.2018 - 12.2018
  • Served baked goods to customers in a timely manner
  • Answered phone calls, screened messages and took orders to schedule for preparation
  • Managed busy periods with exceptional time management and organisation
  • Complied with health and safety codes to protect staff and customers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.

Travel Agent

Cruiseabout
12.2017 - 03.2018
  • Followed up with customers after trips to confirm travel satisfaction
  • Created detailed itineraries for clients based on their preferences, budget, and travel needs
  • Entered travel sales data into agency database to maintain financial and sales records
  • Offered creative solutions to customer inquiries and concerns while providing impeccable customer service
  • Created and managed a database of customer profiles, preferences, and past travel records
  • Provided assistance with passport applications, visas processing, currency exchange rates, health requirements.

Education

Completed Coursework Towards Double Diploma Travel And Tourism And Business -

Flight Centre Travel
12.2017

Completed Coursework Towards VCE -

Carrum Downs Secondary College
10.2016

Skills

  • Organizational Systems
  • Customer Transactions
  • Employee Motivation
  • Customer Accounts Management
  • Problem-Solving Skills
  • Collaborative Environments
  • Staff Training
  • Client Service
  • Customer Accounts Management
  • Problem-Solving Skills
  • Collaborative environments
  • Due Diligence
  • Verbal and Written Communication

Dance

Dance is my passion - it allows me to access a more extroverted side of myself where I feel free. 

I currently teach alongside my husband through Destine Dance, as well as train and compete in State and International Competitions.

Ballroom, Latin and Country Line are the main styles that we dance together, as well as this I also dance at a studio in Highett, doing pole, aerial and heels flow. 

Rock N Roll was my gateway into the dance scene, with a dream of competing at a VicRock Competition. 

I also rollerskate and try to incorporate dance into this. 

Timeline

Customer Service Consultant

BankFirst
10.2024 - Current

Administatrion Officer

South Eastern Gaskets
10.2023 - Current

Bank Officer

Bank Australia
04.2022 - 10.2023

Concierge Officer

Ability Action Australia
07.2021 - 03.2022

Postal Services Officer

Australia Post
12.2018 - 07.2021

Retail Assistant

That Bakery
03.2018 - 12.2018

Travel Agent

Cruiseabout
12.2017 - 03.2018

Completed Coursework Towards Double Diploma Travel And Tourism And Business -

Flight Centre Travel

Completed Coursework Towards VCE -

Carrum Downs Secondary College

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Hazel Bird