Hazel Bruce

• Helping customers locate products and checking store system for merchandise at other sites
• Handling customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processing transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Assisting customers in making informed decisions by offering detailed product knowledge and comparisons.
• Answering customer questions about products and services, helped locate merchandise, and promoted key items.

• Reporting to the Hospital Manager.
• Admission of injured animals to hospitals.
• Administration of the weekly Volunteer Roster.
• Scheduling transport of animals from vet surgeries.
• Responding to inquiries from callers seeking information regarding injured animals.
• Answering phone promptly and directed incoming calls to correct offices.
• Ordering weekly food supplies.
• Keeping reception area clean and neat to give visitors positive first impression.
• Assisting internal staff and volunteers with clerical and administrative needs to maximise efficiency and team productivity.
• Collecting payments for merchandise, processed cash and EFTPOS transactions.
• Record-keeping including updating patient records and medical documents.
• Greeting incoming visitors and customers professionally and providing friendly, knowledgeable assistance.

The Dakar Women’s Group is a volunteer organisation for English speaking women focusing on providing funding for local businesses to help get them established. Funding is obtained through fundraising events including fashion shows and art exhibitions.

• Record keeping including keeping payment records, updating membership databases.
• Taking minutes of meetings using shorthand skills.
• Assisting in organisation of fundraising events.
• Answering general enquiries from members of the public.

• Sales, opening and closing the shop, banking the takings, operating EFTPOS, stocking shelves.
• Maintained tidy and organised store environment to comply with cleanliness standards.
• Greeted customers, helped locate merchandise, and suggested suitable options.

• Organising various fundraising events including a quiz night, mothers’ day stall, family photograph day

• Typing of Bids and Tenders, reports, correspondence to a deadline.
• Taking minutes of meetings using my shorthand skills.
• Preparing professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Managing executive calendars, scheduling appointments and meetings.
• Filing of reports, correspondence.
• Scheduling appointments and conducted follow-up calls to clients.
• Maintaining daily report documents, memos.
• Maintaining office supplies inventory by checking stock and ordering new supplies.
• Handling sensitive information discreetly, maintaining confidentiality when managing financial data.
• Assisting in event planning and execution for company functions such as conferences, workshops, or social gatherings.