Hazel Dua
Truganina,VIC
Summary
Accomplished professional with a proven track record at Deakin University, excelling in academic advising and community relations. Enhanced student satisfaction by developing personalized learning plans and fostering supportive environments. Proficient in technology, with strong skills in crisis intervention and peer counseling, driving improved outcomes and engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Student Mentor
Deakin University Melbourne Burwood Campus
02.2024 - 05.2024
- Improved student satisfaction by providing personalized academic support and guidance.
- Enhanced overall student performance through consistent monitoring of progress and tailored improvement strategies.
- Developed individualized learning plans for students to address their unique needs and goals.
- Fostered a supportive learning environment by proactively addressing students'' concerns and challenges.
Receptionist
Brightmindz Academy
05.2023 - 07.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Volunteer
Youth Parliament
02.2021 - 09.2021
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Event Organizer
Sangfroid MUN
07.2020 - 08.2020
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Transcribed data and organized spreadsheets to record pledges, phone calls and canvassing.
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes.
- Supervised onsite team and played a part in its working .
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
Education
Master of Arts - International Relations
Deakin University
Melbourne, VIC09-2026
Bachelor of Arts - Criminology
Deakin University
Burwood, VIC04.2025
High School Diploma -
Tarneit Senior College
Tarneit, VIC10-2021
Skills
School program development
Peer counseling
Enrollment strategy
Technology proficiency
Active learning
Crisis intervention
Academic advising
Community relations
Case management
Mental health services
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Currently a member of school's Youth Parliament Society.
- Collaborated with team of approximately fifteen students in the development of Sangfroid MUN.
- Speaker of the Year 2019 finalist
Certification
- Management and Organization, Sangfroid MUN - 1 Month
- Student Mentoring- Deakin University
Writing , Music , Public Speaking
As a Speak of the Year 2019 finalist, I learned at an early age that my strength were my words. I've been writing poetries from an early age an communication is one of my strong pursuits. I hope to bring enthusiasm and creativity with these as my fundamentals.
Timeline
Student Mentor
Deakin University Melbourne Burwood Campus
02.2024 - 05.2024
Receptionist
Brightmindz Academy
05.2023 - 07.2023
Volunteer
Youth Parliament
02.2021 - 09.2021
Event Organizer
Sangfroid MUN
07.2020 - 08.2020
Master of Arts - International Relations
Deakin University
Bachelor of Arts - Criminology
Deakin University
High School Diploma -
Tarneit Senior College
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